Catalina 10.15.2 on MacBook Pro won't shut down

ganzoltd

Registered
Each time I try to shut down the MacBook Pro using the apple menu it shuts down but then starts up again immediately. I am not hitting restart by accident. Does anyone else have this issue and a resolution to fix it?
 

ganzoltd

Registered
I looked at this but it doesn't really address my issue. It doesn't shutdown on it's own. It is only when I shut it down it restarts on it's own. If I touch ANY key on the keypad or the trackpad it suddenly restarts. I am used to having to touch the POWER ON key, or in the case of the Pro with touchpad, the Fingerprint ID pad. The problem with this is that I think it has shut down and I close it to travel and it is still on unbeknownst to me.
If this is now the new normal please let me know because I didn't ever hear that the new mac acts differently than my older MacBook Air, Mac Mini or any other mac with a power button or key.
 

Cheryl

Rosie Moderator
Staff member
Mod
This is not normal. How old is the MacBook? My honest opinion is to take it to an Apple Genius Bar.
 

ganzoltd

Registered
It is less than a year old as far as I can recall. I already had to take it to a genius bar when I first bought it because there was an issue of it stalling when trying to first install the OS over the internet. They held it for a couple of days and wiped it clean, reinstalled the OS and it was fine until recently when I was trying to shut it down.
 

Cheryl

Rosie Moderator
Staff member
Mod
Did you install anything right before this started?
 

ganzoltd

Registered
only the Duck Duck Go privacy essentials v 1.2.0. Nothing else that I can recall to be honest. It is possible that something else was installed but I don't remember.
 
Top