Configuring IMAP accounts in Entourage 2004

V

vampyreapoc

Registered
Hi everyone,

I'm a sys admin at a publishing co. in NYC. Our editors all use OS X 10.4.7 or 10.3.9 and Entourage 2004. They each have a personal account such as user.name@.... They also each have two or three "group" email accounts. I can set these up as IMAP accounts in the same identity or exchange accounts each with their own separate identity. The problem is that switching between identities requires that all other MS programs are quit before you switch. This is NOT acceptable. Likewise there is a problem with the IMAP approach as well: any custom sub-folders that are created do not appear where they are created - at all even. e.g.: If Inbox has Archive1, Archive2, and Archive3 as sub-folders, these subfolders will not appear in the account, and they cannot be searched, but a listing of Inbox's properties will show them as there. I have also tried the "Open other user's folder" approach to no avail. Is delegation the way to go? Is there a way to switch identities without having to quit other MS apps? Please assist!

Thanks,
Andrew
 
Configuring multiple EXCHANGE accounts in the same identity is a BIG no-no (more people should be aware of this). If you do this, each account will "replicate" to the others. In this particular case, we had 35 people each with 3 or 4 group accounts. Everyone had at least one account in common. Someone decided to add a recurring event to their own calendar and this event replicated itself across all the exchange accounts in her profile, which meant that it eventually got to every account. We ended up with about 20,000 appointments in EACH account's calendar. Note that I walked into this mess and had to fix it when I was hired (recently, obviously). This is fixed by delegation.

Go to Tools > Accounts and double-click your exchange account. Then go to the Delegate tab and under "users I am a Delegate for" click advanced. Then put in the name and email of the account you want. For server address, use the absolute path of the WEBMAIL URL for this account (e.g.: https://webmail.xyz.com/exchange/username@xyz.com). This allows access to multiple "exchange" accounts in entourage without adding them as exchange accoounts.
 
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