I am having an issue with a client who is collecting for output in quark and then zipping the folder. He is then uploading the zipped archive to my ftp server. After downloading and unzipping, the quark document is always corrupt. I am not sure where along the way this is happening.
Corrupt Quark files after unzipping
- Thread starter yuncker
- Start date
ElDiabloConCaca
U.S.D.A. Prime
It could be anywhere along the way. Are you both using the same version of Quark, or different ones? What program is he using to zip the files? Is your FTP server a Mac, PC, or Linux server? If it's Mac, do you have automatic macbinary encoding turned on? Are the rest of the files in the archive ok (any image files -- do they open and display correctly in PhotoShop or another image viewer)?
ElDiabloConCaca
U.S.D.A. Prime
Ah, I see. I assume that both you and the client use Macintosh computers -- what version of Quark are you using, and what version of Quark is the client using?
If the PhotoShop files are showing up as QuickTime files, that leads me to believe that the zipping process is somehow stripping the files of their resource forks/metadata (the stuff that Mac OS X/Mac OS 9 uses to identify files and associate them with their respective programs).
Does the client use StuffIt, and, if so, have you tried the same process with the client "stuffing" the files rather than "zipping" them?
Also, when you say that the Quark files are corrupt -- do you mean that Quark, upon opening the offending files, says something like, "This document appears to be damaged" or does something different happen -- perhaps, images and text are shifted on the layout with no error message being thrown up?
I know there's a lot of questions and stuff, but I worked in digital pre-press for 8 years and have seen/troubleshot my fair share of corrupt documents and cross-platform incompatibilities... we'll get to the bottom of this!
If the PhotoShop files are showing up as QuickTime files, that leads me to believe that the zipping process is somehow stripping the files of their resource forks/metadata (the stuff that Mac OS X/Mac OS 9 uses to identify files and associate them with their respective programs).
Does the client use StuffIt, and, if so, have you tried the same process with the client "stuffing" the files rather than "zipping" them?
Also, when you say that the Quark files are corrupt -- do you mean that Quark, upon opening the offending files, says something like, "This document appears to be damaged" or does something different happen -- perhaps, images and text are shifted on the layout with no error message being thrown up?
I know there's a lot of questions and stuff, but I worked in digital pre-press for 8 years and have seen/troubleshot my fair share of corrupt documents and cross-platform incompatibilities... we'll get to the bottom of this!
I am having him send me a stuffit file right now. I should know something soon. I am pretty sure it is a cross platform problem like you said. I usually do not have problems with zip files. It just seems that the problems started when he switched to OSX. We are both in OSX 10.3 and are using Quark 6. Thanks for your help. I will let you know how the .sitx file works.