“Could not complete your request because the file is empty” photoshop CS2

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There are a couple of students having problems after they have save their files as a .psd & .jpg file format, and the next day when they tried to open the file the message comes up “Could not complete your request because the file is empty.”
After the changes have been made to the image the file size was 64KB and the thumbnail view will display, but you can not open the file.
I have tried to change the extension and create a copy, only to get the same error message. On another account the file saves as a thumbnail and the size with the extension was 1kb, along with the message that the file could not be open. Would a “software update with the Adobe Creative suite CS solve this problem?
I have completed all the Adobe Photoshop CS2 updates on the software.
I have removed the Preferences in the student account for Adobe photoshop.
Any suggestions on how restore the empty files, and how to prevent this from happening again?
 
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