edX
mac shaman
I have used Default Folder in os 9 for quite some time. It is a great app that replaces the system open/save dialogue box with a much better way of organizing. Well the OSX version came out last week and i jumped on it. It is the best default folder yet. click here to get a copy and try it for yourself.
but now the reason i posted in this forum. It isn't perfect yet. saving to a folder with huge numbers of files in it is pretty slow sometimes. so i fired off a complaint letter calling it a turd. i got back a very nice letter asking me about some specifics for the behavior. When i sent those back i apologized for being a bit harsh in my original email. the reply i got to that was:
"It wasn't taken as overly harsh - if our software doesn't work, or doesn't work optimally, that's our problem, not yours, and you should give us a hard time for it."
he later added:
"I really believe that - a software developer's job is to worry about things so the user doesn't have to. At least that's the job of a _Macintosh_ software developer. It's what makes the Mac different from Windows. Now, whether I can actually attain the level I aspire to, that's a different question. There's always a business case for shipping the product and generating revenue, even if it isn't perfect."
i was so impressed by the 1st statement that in continued correspondence i suggested i might go ahead and send in my update money sometime soon. this was the reply i got:
"Thanks - I suggest you wait for the fix, to make sure I follow through. The speed issue is particularly hard, because Default Folder X has to call the filter routines to determine what's shown in the list. I'm going to have to make the internals significantly more complicated to do some smart caching and avoid calling the file filter procedures as much.
- Jon"
So, why is it that all developers aren't like this. I have had them chew me out for suggesting they improve something or for being frustrated because of the way they lack intructions and intuitiveness. or worse yet, they just ignore you when you complain or need help.
Now doesn't Jon make you just a little bit prouder to own a mac knowing that there are developers like him on our side?
btw - i invited him to check out this site, so if he ever shows his face here, be nice. He's one of the good guys.
but now the reason i posted in this forum. It isn't perfect yet. saving to a folder with huge numbers of files in it is pretty slow sometimes. so i fired off a complaint letter calling it a turd. i got back a very nice letter asking me about some specifics for the behavior. When i sent those back i apologized for being a bit harsh in my original email. the reply i got to that was:
"It wasn't taken as overly harsh - if our software doesn't work, or doesn't work optimally, that's our problem, not yours, and you should give us a hard time for it."
he later added:
"I really believe that - a software developer's job is to worry about things so the user doesn't have to. At least that's the job of a _Macintosh_ software developer. It's what makes the Mac different from Windows. Now, whether I can actually attain the level I aspire to, that's a different question. There's always a business case for shipping the product and generating revenue, even if it isn't perfect."
i was so impressed by the 1st statement that in continued correspondence i suggested i might go ahead and send in my update money sometime soon. this was the reply i got:
"Thanks - I suggest you wait for the fix, to make sure I follow through. The speed issue is particularly hard, because Default Folder X has to call the filter routines to determine what's shown in the list. I'm going to have to make the internals significantly more complicated to do some smart caching and avoid calling the file filter procedures as much.
- Jon"
So, why is it that all developers aren't like this. I have had them chew me out for suggesting they improve something or for being frustrated because of the way they lack intructions and intuitiveness. or worse yet, they just ignore you when you complain or need help.
Now doesn't Jon make you just a little bit prouder to own a mac knowing that there are developers like him on our side?
btw - i invited him to check out this site, so if he ever shows his face here, be nice. He's one of the good guys.
