Distorted display on Powerbook: hardware or software?

mr91mr@yahoo.co

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I have a Powerbook which I bought new a year and a half ago. Within the past month or so my screen has been displaying distorted lines. I'm not exactly sure how to explain it, because it's not something I've come across before. The best way to describe it (I know this is a stretch) is to liken the problem to the screen you sometimes got when starting up an old school Nintendo game. You find Excitebike in the closet and you wipe the dust off, throw it in the NES and fire it up. Sometimes it takes a few tries to get it to work, and, before it does, you'll get a screen that blinks or remains constant but distorted. When distorted you can kind of make out the images but the lines don't square up, so that the text is jagged and morphed. That distortion is what happens on my Powerbook.

My experience has told me that this is a typical sign of hardware issues. However, the screen only becomes distorted when using certain programs. The problem most frequently arises when I use Safari. It doesn't affect iCal at all though. For example, I could have just Safari and iCal open. My Safari window will be distorted and remain distorted wherever I move it on the screen. As soon as I activate my iCal window though, the same places on the screen that were distorted for Safari are now crystal clear. Naturally that led me to believe that Safari was somehow corrupt, but then I realized that it also becomes distorted when I use Mail, Finder, or Cyberduck (but not Dreamweaver or Firefox). I also thought I could best describe the problem by showing people online, so I tried to use Grab to capture an image. I can capture a distorted screen shot and it will only remain distorted temporarily. When I check the photo again it looks completely normal. So, in the end, I'm not sure what the heck is wrong, and if it's hardware or software.

I don't have any of the other screen problems often described (fading, broken pixels, sunrise effects, etc.), and I run verify/repair permissions daily. I don't have devices connected to the computer. It's OS X 10.4.8, 1.67 ghz PowerPC G4, 1gb ram. The graphics card is ATI Mobility Radeon 9700.

Any thoughts, suggestions, or assistance is great appreciated.
 
...so I tried to use Grab to capture an image. I can capture a distorted screen shot and it will only remain distorted temporarily. When I check the photo again it looks completely normal.

That makes me think its a fairly safe bet that it is a hardware issue.
 
It may very well be hardware. How would someone explain the difference with the programs though. Even on the days when everytime I open Safari and the window gets distorted, I can open iCal and not have a problem at all. I'll have both a Safari window and an iCal window side by side and only the Safari window looks distorted. Can it be software and hardware at the same time?
 
it's definitely hardware, just get new hardware

An Apple marketing rep perhaps?

Sadly, yes it is possible for different programs to cause different problems because they may use different features of the graphics processor. It is very, very rare for this sort of error to occur, but when it does you may find that only programs that use certain OpenGL commands cause the problem.

You might find that an Apple technician may be able to repair the problem, but make sure that you establish with them beforehand that if its going to require any more than a basic fix (eg replacing the internal video cable) that you want to be consulted about it first.
 
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