I just received a reply from Macromedia, unfortunately it doesn't help. The email looks like an automated response for the issue of DW not launching. My copy launches just fine... it crashes on two very specific instances. 1) clicking done after creating a new site 2) choosing "DREAMWEAVER > QUIT DREAMWEAVER" from the menu.
Here is a copy of the response: None of these things worked for me, but maybe they will help someone else.
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Thank you for contacting Macromedia Technical Support.
I understand you are unable to launch Dreamweaver and other Studio MX Products. This may be attributed to a number of factors:
1. POSSIBLE START PAGE CONFLICT - Try to disable the startup page by following these steps:
a. Choose System Preferences from the Apple menu.
b. Click Network.
c. Under TCP/IP, set Configure IPv4 to "Off"
d. Launch Dreamweaver. Should you be able to do so and are asked for a serial number, enter the correct serial number to register then activate the product. After that, disable Dreamweaver's start page by going to Dreamweaver > Preferences, then uncheck "Show start page" under the "General" tab.
You may also refer to this link for other ways of disabling the start page:
How to Disable the Start Page in Dreamweaver
http://www.macromedia.com/go/14ca38fb
2. ONE OR MORE DAMAGED LIBRARIES IN DREAMWEAVER - Follow these steps for initial troubleshooting:
a. Install our HOTFIX:
http://www.macromedia.com/go/18933
Under Solution, you will find several download links for the HotFix depending on language platform. Download the appropriate HotFix and run it. Check if this resolves the issue.
b. Run our LICENSE CLEANER - If the issue is not resolved after running HotFix, you may then try running the License Cleaner. This is available in the following link:
http://www.macromedia.com/go/cleaner
The procedure to use the cleaner is detailed in the document. Please follow carefully.
3. CORRUPT APPLICATION SUPPORT FOLDER - Files that make an application (like Dreamweaver) work can sometimes be placed in a corrupted state due to changes made to that particular account. Recreating these files would normally make the program work again. Please follow these steps:
a. Quit Dreamweaver and any programs running.
b. Go to this location in your hard drive: [Mac HD] : Users : [Username]: Library : Application Support : Macromedia : Dreamweaver MX 2004
- Drag this folder on the desktop (as this will be re-created again).
c. Launch Dreamweaver and see if this fixes the issue.
4. CORRUPT PREFERENCES - Quit Dreamweaver and all other programs running. Drag the preferences file on the desktop (as this will be re-created again). Then launch Dreamweaver and see if this fixes the issue. The location of the prefs file is as follows: [Mac HD] : Users : [username] : Library : Preferences : Dreamweaver MX 2004 Prefs
Should these steps fail to resolve the issue, reinstalling will be the next best option. You may follow these steps:
a. Using Finder, search for all instances of Dreamweaver MX 2004 files and folders and delete them.
b. Again, using Finder, search for all instances of Macrovision files and folders and delete them.
Note: When you use Finder, make sure that you are searching for the files "Everywhere".
c. Reboot your machine and then login on Safe Boot. This resource might help you reboot your machine in Safe Boot:
Mac OS X 10.2, 10.3: Starting up in Safe Mode
http://docs.info.apple.com/article.html?artnum=107393
d. Reinstall Dreamweaver using either your CD or you can use the evaluation version from the Macromedia Website and activate it with your Serial Number.
Dreamweaver Download Page
http://www.macromedia.com/go/trydreamweaver
e. Reboot your machine and log in on Normal mode. Then try to launch Dreamweaver.
Should reinstalling still fail to resolve the issue, then it is likely that your current user profile is already damage damaged. To isolate this issue please try the Article below and see if you are able to create a new user and install Dreamweaver from there.
Adding a new user account to your computer
http://docs.info.apple.com/article.html?artnum=25398
I hope this has helped you. I look forward to your reply.
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