Entourage 2008 persistent error when trying to send mail

S

sjohnson

Registered
Hi, I wonder if anyone can help with this. I'm not very technical but will try to explain precisely.

Entourage is not sending mail - error returned 'incorrect authentication data'; it asks if I'd like to re-enter my password. Repeated re-entering of password does not result in mail sending (anyway it should be saved in the keychain - have been using Entourage for months with no problem). Tried keychain first aid - it finds the problem smtp server unspecified port, and claims to fix it but still no joy... Any ideas out there? Problem has been since yesterday afternoon. My isp claim they can't help as I'm using their broadband connection to download mail from a third party account and using entourage to send mail as if from that account - so download server is pop3.thirdpartyserver and smtp is relay.my isp. But could this be an isp problem?
 
Quit Entourage. Then hold down the 'option' key and relaunch Entourage at the same time. You then will be presented to rebuild your database. It will NOT erase your email so don't worry. It will try to fix your giant Microsoft email database.
 
Thanks for the advice Satcomer. This has no effect unfortunately - it says the database is all fine. The error number is -17900, which I can't seem to find much out about by googling. I wonder if that helps anyone narrow it down?

Also, I can send from Mac Mail fine, using the same settings, servers, passwords etc. So it must be an Entourage problem
 
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