Entourage Corrupts Attachments

G

Graphx7

Registered
Entourage 11.3.6

I'm having a problem with attaching files to outgoing email. It doesn't matter if the file is a jpg or a pdf, nor if it was created in Quark, Photoshop, or Illustrator. The recipients all receive either a blank file, or a notice that the attachment is corrupted and unreadable.

When attaching the files, I've been using the defaul setting for encoding, which is "Endoce for any computer (AppleDouble); no compression." I've been using that all along, and everything transmitted fine until a couple weeks ago. I've not been able to pinpoint anything that changed on my system to cause this issue - no recent updates, etc.

If I change the encoding to "Windows (MIME/Base 64)" I get a message that says the attachment "contains Macintosh specific information which will be lost if sent with the current encoding." Just for kicks, I sent a couple tests with this option; one worked, one did not.

Our company does use Exchange Server, but our network team is stymied, and it's just giving me fits.

Any thoughts gratefully appreciated!
 
Graphx7 said:
... I've been using that all along, and everything transmitted fine until a couple weeks ago. ...
Click to expand...
Like you until a couple of weeks ago, I use Entourage 2004 as my Exchange email client with narry a problem with attachments. I use Apple Double as my attachment encoding protocol.

You said it yourself "everything transmitted fine until a couple of weeks ago." Well, you are just going to have to find out what happened a couple of weeks ago. Before you go pulling out your hair, talk really nicely to your IT staff to ensure that they did not make a change to the system--any change! The most dangerous change might be the installation of a server-side virus filter.
 
Natobasso said:
Are you able to send a file compressed as a .zip file?
Click to expand...
There is nothing special about a .zip file except that my firm's server-side antivirus utility would strip them from my emails. I haven't tried a .zip in a while. The AV software would also remove PDFs, but no longer. These are the specific reasons that I brought up the possibility that antivirus software is messing with you.
 
Yes, if I send anything as a zipped file, it goes thru fine.

Our network guys tell me that nothing has changed...so I'm at a loss.
 
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