I have a dicey problem with Entourage version 11.2.4 and Microsoft Exchange. It relates to authentication.
My company uses Microsoft Exchange, and allows 'web based' access to the exchange server. Thus, I have configured Entourage as an IMAP client to my company's server.
Here are the symptoms to my problem. Imagine I have just logged in to my Mac, and invoked Entourage.
1) If I type my username, password and domain into Entourage, the authenticaiton fails. I get an error to the effect that the Exchange server does not reconize my username or password.
2) If I then go to the Exchange web page and log in, and THEN log in with Entourage, it works - I authenticate with Entourage, and I can download, read and write email.
3) If I leave Entourage running, when Entourage tries to access the server again after a period of time, I get the authentication error again. Entourage asks me to retype my password, and when I do this it fails.
4) If I go to the web browser which points to the Exchange web based client, refresh the page, and THEN type my username/password into Entourage, authentication succeeds.
5) Steps 3 and 4 are repeated indefinitely.
I can't believe that I am the only person in the world who has seen these issues. Any idea what is happening here?
Thanks you in advance for your help.
My company uses Microsoft Exchange, and allows 'web based' access to the exchange server. Thus, I have configured Entourage as an IMAP client to my company's server.
Here are the symptoms to my problem. Imagine I have just logged in to my Mac, and invoked Entourage.
1) If I type my username, password and domain into Entourage, the authenticaiton fails. I get an error to the effect that the Exchange server does not reconize my username or password.
2) If I then go to the Exchange web page and log in, and THEN log in with Entourage, it works - I authenticate with Entourage, and I can download, read and write email.
3) If I leave Entourage running, when Entourage tries to access the server again after a period of time, I get the authentication error again. Entourage asks me to retype my password, and when I do this it fails.
4) If I go to the web browser which points to the Exchange web based client, refresh the page, and THEN type my username/password into Entourage, authentication succeeds.
5) Steps 3 and 4 are repeated indefinitely.
I can't believe that I am the only person in the world who has seen these issues. Any idea what is happening here?
Thanks you in advance for your help.