External DVD Burner - Says burning not supported!?

C

chicago

Registered
Hey!

I am hoping this is something dumb on my part. E-Mac running osx10.3.9 New Sony external dvd rw, spits out blank dvd+rw AND crds saying drive not supported (although plays CDs?!). System profiler says
USB2.0 Storage Device:

Model: SONY DVD RW DW-Q28A
Drive Type: CD-RW/DVD-RW
Disc Burning: Not Supported
Removable Media: Yes
Detachable Drive: Yes

Any ideas what to do! (xmas gift to bf who has not been able to use it all!)

Thanks a million
 
just to clarify where albloom is going in case you're not sure.

External burners are not supported by any apple software, such as iTunes, iDVD, iMovie, etc. This is a legal thing, which means you can only burn discs using an apple-certified INTERNAL burner that comes with a mac when you buy it.

You can, however, use external burners with third-party applications such as Toast (your DVD burner may have come with Toast, especially if it was a LaCie brand).

What patchburn is, is a patch that allows you to use a non-apple certified burner with Apple applications. It doesn't always work, and didn't work on my ext. burner, but I have heard of it working for ppl.

What applications have you been trying to burn from? Is it one of those I mentioned above (iTunes, iDVD, etc)?
 
Thanks you 2 for your replies, really appreciated.
I (perhaps stupidly) presumed that when I put in a blank dvd r or cdr that it would immediately show on the desktop as an icon (it doesn't, only when i put a music cd in it does it register on the desktop
)
I have installed toast now (and the patch thingie) and my emac cd tray pops open waiting for a disc, at point of burn (so I presume even toast cant see the external drive now) most odd....

Will keep trying!!!!
 
Put a blank in the external drive, open Toast and you should be able to burn from the external drive.
 
Hmmm...odd. My Lacie USB 2.0 external dual-layer DVD burner was supported right out of the box on my Mac mini with OSX 10.4.3. It's a lot faster than the internal drive on burning CDs as well. It's a "leftover" machine I used on my Toshiba XP Pro laptop when the internal DVD-ROM burner failed. Yes, it's one of those silly "Designed by Porsche" boxes...I didn't care, I got it on sale anyway for $150.
The following is from System Profiler on it:

IDE-DVD DVDRW8651:

Firmware Revision: JX25
Interconnect: USB
Burn Support: Yes (Vendor Supported)
Profile Path: VendorSupport.drprofile
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW, +R DL
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media:
Media Type: DVD-ROM
Blank: No
Erasable: No
Overwritable: No
Appendable: No

(note: A DVD movie is in it right now)

I actually haven't tried to burn anything DVD with it yet or used iTunes to burn something (have an iPod Alpine adapter in the car...) but I'm thinking it will work?
 
We have lift-off!
managed to burn a dvd rw using toast..but it took THREE HOURS?!!

hmmm

at least its working now ;0)

thanks everyone
 
chicago said:
We have lift-off!
managed to burn a dvd rw using toast..but it took THREE HOURS?!!
Click to expand...

Does your burner plug into USB or FireWire?

Unless you bought the eMac recently, it has a USB 1 port, whereas the DVD burner was designed for a USB 2.0. It will still work with 1, USB 1 runs at a fraction of the speed of USB 2.

3 hours is as fast as it will burn. If it's not too late, I would recommend returning the drive to the store and asking for a drive that uses FireWire.
 
Gently reminder, make sure you directly connect external DVD drive to e-mac, not pass thru USB hub because it 'll downgrade USB 2.0 to USB 1.0. I got this problem when connect via USB Hub and data transfer rate is very slow.:)
 
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