G4 dial-up problems

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I need help, please!!! I have a dual 500 processor G4, OSX 10.2 and it won't recognize my usb external modem. In the port configurations, it only lists ethernet and the option that I have dial-up is grayed out. I think I have an internal modem but it does not show up either.

Is this a software problem? Apple does not support the G4s any longer and everyone else I have called or emailed does not have an answer. Right now I am using an old iMac for internet but I need my G4 because I still do freelance graphics and I need the internet.

Thank you.
 
Have you tried checking the modem manufacturer's website for Mac OS X drivers?

If Apple is not the manufacturer of the modem, then they won't be able to help you. It definitely soudns like a software problem that requires a driver download from the modem manufacturer's website.
 
Thank you for your reply. I did buy the modem from Apple and they said I would not need additional software - that OSX should see it. They also said the modem did not come with any support. That did not make me happy.

Should I check their website for modem drivers?
 
01. The dual 500 MHz PowerPC PowerMac came with an internal modem.
02. To obtain the internal modem's information - launch 'System Profiler' ('/Applications/Utilities/' folder), click on 'Network's (in the left side list) disclosure triangle (to make it point down), and click on 'Modems'. Look at the right side panel for details.
03. To obtain the external modem's information - launch 'System Profiler' ('/Applications/Utilities/' folder), click on 'Hardware's (in the left side list) disclosure triangle (to make it point down), and click on 'USB'. Look at the right side panel for details.
 
Under modem in the system profiler it lists:
(v.90)
Driver: Unknown (v 1.2.6)

Under USB, the listing is:
Modem: Motorola
Product ID: 5121
Serial #: 000000
Bus Power 500

I have looked for downloads for specific drivers and/or software to support the modem, but have not found any.

I just loaded system 10.3, but it didn't change anything.

Thank you for helping. Any other ideas?????
 
Via 'System Profiler's 'Network's 'Modems' I expected you to see ...

Modem Information:

Modem Model: Spring
Interface Type: Serial
Modulation: V.90
SKU Name: UCJ
Hardware Version: 3.0F
Firmware Version: APPLE VERSION 0007, 7/31/2000
Driver: com.apple.driver.AppleSCCSerial (v1.3.0)
Country: 22 (United States, Canada, Guam, Hong Kong, India, Latin America, Philippines, Thailand)

... or similar.

-----

The Apple USB modem requires MacOS X 10.4.3 (on pre PM G5's. Also, note the sentence 'Macintosh computer without a built-in modem') or later.

-----

The (USB modems specification) line:

Bus Power 500

... means that a USB port must be capable of supplying 500 mA (milli-Amperes) of current, at 5 VDC (volts direct current). Thus, either plug the USB modem into a USB port of a Mac or a powered hub.

For your information: The keyboard is not a powered hub.
 
Thank you so much for all your help. I did find on the Apple site the following on some G4s that did not have an internal modem:

"Those that don't have the internal modem do not ship with a DSP board but have the DAC mounted to the side so the modem jack does not show."

Evidentally when the G4 was ordered an internal modem was not needed as it was set up with ethernet to connect to the server at work.

I will get the OSX 10.4.8 so that the USB modem will work - hopefully.

Thanks again.
 
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