G5 video(?) problems? Need advice

C

Cathalifaud

Registered
I have had a new 2GB DP G5 for the last two months or so. Almost from the first moment I set it up, it started having some odd video (or what it looks to me as video problems) problems. First, after it wakes up from Sleep mode, I see a checker pattern with "noise" on the screen. Through it, I can see, the screen saver (or whatever image was there at the time). This lasts for no more than 2 seconds, then it all returns to "normal". How frequently? 8 out of 10 times the G5 goes to sleep. Next, I sometimes experience letters missing in the names of files or folders on the desktop. Other times, weird single-pixel lines appear on, say, an open window on the desktop and this "pixel hole" moves with that window. Worst is this: If the pixel lines occur on an open raster image (Photoshop) the error is written into the file, so if I save the document and open it again, the bad pixels are there!

Apple, who'd never heard of this -of course- suggested I reinstall the system and all the apps. I did that after I reformatted the drive. 2 days later, the problem is back. Apple now tells me that it might be a problem with my Adobe programs: "Adobe does build "nice" programs but they have problems, you know" told me one of Apple's "geniuses".

My config.:
Hardware: Stock 2GB DP G5, with 1.5 GB RAM. All else is standard config. 17" Apple flat-panel monitor
Software: OS 10.3.5 Adobe apps, Corel Painter, Macromedia apps, Office 2004, Font Reserve.

I have the same system (but with 2GB RAM and the 23-inch Apple flat-panel monitor) at work and I use all the Adbe apps plus MS Office, etc., and I have never had anything like this happen.

I'd appreciate your comments.

Thank you
 
I have the "checkerboard" effect every now and again on my external monitor (I have a PowerBook) - it only shows up until I type my password though.

The other problems, I've never heard of. It's not that uncommon, to my memory, for Apple not to read their own Discussion boards, so I'd suggest that be where you go to look.

www.apple.com/support
 
I would call Apple again, and if you don't get any help from the first tech you talk to, ask for a higher level tech and keep going until someone helps you.

This isn't an uncommon problem and they know it.

Could be the video card, monitor, or monitor cable, or adapter if you're using one.
 
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