Help! My Help screen keeps closing as it opens

[Tony Milman]

Hi, I am very new to MAC and loving it.

One small problem seems to be that when I open any Help screen either using the apple key or by using the Help button in the top bar, the Help screen opens briefly and closes before I can do anything else.

Can anyone help with this? I did try a search of the forum but couldn't find the answer

thanks

Tony

 

[bobw]

Open User>Library>Preference

Look for these files;

com.apple.help.plist
com.apple.helpui.plist
com.apple.helpviewer.plist

Drag to the trash and try the Help.

 

[The Ghost]

Hi Tony:

And, in addition to what bobw says, you could go Home > Library > Caches, find the com.apple.helpui folder, and rename it. If your problem goes away after this step, then trash the folder and empty the trash.

 

[Tony Milman]

Thanks for the help. I found that after Bob's instructions the help function returned but it took the deletion of the cache to restore Mac help.

I am not too up on the technical side but if you have a moment to just explain what I have done and why it solved the problem/why the problem arose I would love to learn

thanks again......another great reason to move to Mac-

Tony

 

[bobw]

You've removed the Help preference files and the cache. Preference files can become corrupt and trashing them allows the program to create new preference files upon opening, same with cache.

 

[Esquilinho]

Hi Tony:

And, in addition to what bobw says, you could go Home > Library > Caches, find the com.apple.helpui folder, and rename it. If your problem goes away after this step, then trash the folder and empty the trash.

Cool! I had a different problem but this worked too!
Everytime I opened Mac help, the processor took off, the fans all started working and I couldn't use the help window - it was all blank and nothing happened when I hit return after typing the search words... Now it's back again! thanks!