Help! WHat am I doing wrong? (broadband internet setup)

T

thendis

Registered
Hello,

I have just had my new broadband internet account activated, and i can't seem to get connected. I have tried it on Mac OSX 10.3 and on WIndows XP and neither seem to work. WIndows tells me someting about the computer not responding, and Mac OS tells me "Could Not Find a PPPoE server". aaagrrh!

I have used these instrctions found on my ISP's site to set up the account:

Windows:
<http://www.internode.on.net/helpdesk/adsl/win-xp-pppoe.htm>

Mac OS:
<http://www.internode.on.net/helpdesk/adsl/pppoe-macos102/index.htm>

I have tried using two seperate modems, in case one was faulty. I am certain i have it connected properly ( i have read the instructions at least 20 times)

too late to call their technical support, so i'm counting on you guys to stop me from smashing this thing!!!!

Thanks! :)

Using:
eMac G4 800, OSX 10.3
Windows XP with SP2, 1.6ghz
Netgear Ethernet DSL Modem/Router
 
I think you need to configure your Netgear modem/router, not your PC/Mac computer. The PPPoE part (login/password) should go in the Netgear router config. Chances are your router has a web-based admin control panel. Read the manual and see how to set it up. Typically, these broadband routers are set to 192.168.1.1 by default. As long as your computer's ethernet IP address is 192.168.1.# you'll be able to connect to the router.

Just put 192.168.1.1 into your web browser and go. If that's not the right address, look in the router's manual to find out what to default factory setting is for the router's IP address.

From within the rounter's control panel, you would then supply the PPPoE settings as per your ISP's instructions. Once you're router is connected to the Internet (there should be LED lights to indicate a WAN connection) then you move on to setting up your computers. It's a simple matter of configuring your IP address, safe bet is to just use DHCP (also make sure DHCP server is ON in your router, check the control panel). Most importantly, you need to set the "Gateway" property on your computers to the IP address of your router.
 
thanks for your help dude. You were right :) all is well now. Aftyer configuring the modem everything went very smooth.

I got confused because my old dialup internet had created entries in various places that confused the DSL settings.

After getting it up and running on ethernet, i fired up the Airport and that was incredibly easy. My PC and MAc are using the same network as we speak. Good to see them getting along for once...brings a tear to your eye!
 
Of course the instructions that they put on the website did not list that requirement.

Most routers usually have an IP that starts with 192.168, then they can go with almost anything after that.
 
To be fair, most ISPs don't expect users to use a broadband router - think about it, normally they'd charge you extra for each additional IP address in the form of a monthly fee, usually $5-10. Buying a router is a one time payment, think of how many computers you add and for how many months, you'll be saving money eventually. So your ISP isn't making more money by helping you set up your router. They'll support you in setting up your DSL connection on your computer because that's required. When you want to add a router, then "you're on your own" would be the ISP's attitude.
 
You must log in or register to reply here.
Back
Top