illustrator shared library error HELP

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phletch

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running a powerbook pro intel osx10.4..11
have adobe create suite and have used photoshop and image ready fine for a tear or so....
but now my wife wants to use illustrator and it just loads up as could not be launched because of a shared library error: "<illustrator><AWSCommonUI.dll><WebAccessUtils.dll><>"

any ideas from people here...i can see all the illustrator files etc...just a few clicks away from start me hopes!

if this is a duplication thread let me know of suggest ways to find answer on this site :)
 
just getting the app to open is the main thing
there is only one user ID which we are both happy to use.....as i say photoshop and image ready are fine
 
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