Since yesterday my iMac running OS 10.5 won't start up. Note that this is my first mac ever and I am totally not a tech head.
When it starts up, I get a grey screen with the Apple logo and some sort of engine running beneath it. Nothing happens.
I called applesupport but they would only help me if I signed up for this rather expensive Applecare eventhough the mac is less then one year old.
Things I have tried:
- starting up in safe mode by holding left shift key when hearing the start up sound until I see the logo... nothing happens
- Inserting the installation disc, starting up while holding option key, selecting the disc and going to the disc utility. I ran disc repair for the HD, no errors. I ran disc permissions, I get: Error: The underlying task reported failure on exit
- I tried reinstalling osx using archive and install (I actually don't know if it keeps my documents :, I don't have backups ) and here I got the same error. Installation failed.
I don't know what could have caused this problem, I did do the following: I option clicked the mac disc on the dashboard, and I got this window with beneath where permissions is there was a lock, not knowing what it does, I clicked it but could not click it to it's previous option. (don't remember what I was looking for) Could this be causing all these problems?
Anyhow, any help would be very much appreciated. I don't know anyone with a mac who can help me.
When it starts up, I get a grey screen with the Apple logo and some sort of engine running beneath it. Nothing happens.
I called applesupport but they would only help me if I signed up for this rather expensive Applecare eventhough the mac is less then one year old.
Things I have tried:
- starting up in safe mode by holding left shift key when hearing the start up sound until I see the logo... nothing happens
- Inserting the installation disc, starting up while holding option key, selecting the disc and going to the disc utility. I ran disc repair for the HD, no errors. I ran disc permissions, I get: Error: The underlying task reported failure on exit
- I tried reinstalling osx using archive and install (I actually don't know if it keeps my documents :, I don't have backups ) and here I got the same error. Installation failed.
I don't know what could have caused this problem, I did do the following: I option clicked the mac disc on the dashboard, and I got this window with beneath where permissions is there was a lock, not knowing what it does, I clicked it but could not click it to it's previous option. (don't remember what I was looking for) Could this be causing all these problems?
Anyhow, any help would be very much appreciated. I don't know anyone with a mac who can help me.
