InDesign CS4 Crashes upon sstartup

E

elbeam

Registered
Hi Friends!

I recently downloaded a trial version of CS4 and have not been able to get it to run at all. Here are the steps I have tried in order to attempt a resolution:

- uninstalled and reinstalled the application
- opened console and tracked the errors:
1/26/09 1:40:09 PM com.apple.launchd[254] ([0x0-0x4f74f7].com.adobe.InDesign[3324]) Exited abnormally: Bus error

- deleted all adobe prefs
- repaired permissions and the hard drive
- installed a new version of osx

same issues still exist.

anyone have ideas on this one? i'm lost.

thanks in advance!
 
elbeam said:
- uninstalled and reinstalled the application
Click to expand...
Using what method? Drag-and-drop to the trash? Using Adobe's Creative Suite uninstaller program? Search-and-destroy?

- opened console and tracked the errors:
1/26/09 1:40:09 PM com.apple.launchd[254] ([0x0-0x4f74f7].com.adobe.InDesign[3324]) Exited abnormally: Bus error
Click to expand...
"Bus error" usually indicates a problem with RAM (usually, but not always). Have you added or removed any RAM to the system?
- installed a new version of osx
Click to expand...
This information does us no good unless you elaborate on it... what was the "old" version of OS X you had running? What was the "new" version of OS X you upgraded to?
 
Quote:
- uninstalled and reinstalled the application
Using what method? Drag-and-drop to the trash? Using Adobe's Creative Suite uninstaller program? Search-and-destroy?

> I used the indesign uninstaller program originally. then went and tried to find other prefs with adobe in the file name (search and destroy).


Quote:
- opened console and tracked the errors:
1/26/09 1:40:09 PM com.apple.launchd[254] ([0x0-0x4f74f7].com.adobe.InDesign[3324]) Exited abnormally: Bus error
"Bus error" usually indicates a problem with RAM (usually, but not always). Have you added or removed any RAM to the system?

> I have not added or removed ram.

Quote:
- installed a new version of osx
This information does us no good unless you elaborate on it... what was the "old" version of OS X you had running? What was the "new" version of OS X you upgraded to?

> Sorry for the lack of clarity. My Mac runs so smoothly I rarely have these problems!! I was running Mac OSX 10.5.5 I installed Leopard 10.5 and have not updated to 10.5.5 (or latest version yet).

Thanks so much for your feedback on this!!! You rock!!
 
ElDiabloConCaca said:
Ah, one other question... what kind of Mac, with what specs (hard drive, RAM, processor, etc.)?
Click to expand...

Model Name: MacBook
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 1.5 GB
Bus Speed: 667 MHz
Boot ROM Version: MB21.00A5.B07
SMC Version: 1.13f3
Serial Number: W870612LWGM
Sudden Motion Sensor:
State: Enabled
 
If you had any previous versions of CS on your computer, remove them before installing a new one, even a demo version. And if you buy a license, you'll probably have to remove the demo and redownload a full version too.
 
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