internal hard drive won't mount

[stacy5k]

I have a mac G5 dual 2 ghz powerpc with 1 gb ram running Leopard.

I recently bought a 1 tb Seagate Barracuda internal hard drive, which has been installed and running fine as my primary drive for the last month. My backup drive runs OS 10.3.9.

This morning my daughter was uploading some pictures to Snapfish when a message suddenly came across the screen saying, "You must restart your computer now." She restarted, and the computer only starts up on the old backup drive. Disk utility won't even show the new drive.

 

[Doctor X]

Huh.

Reads like your drive died suddenly. I gather you cannot see the drive either when booted on your backup? Hopefully, you are under warranty for the HD--never had one fail that fast.

You can consider trying to get Disk Warrior which has the advantage of seeing a drive and possibly "taking a picture" of it so you can save data. However . . . that may not work if the drive is dead.

On this site, you can search for Hardware Test for directions to confirm the drive is dead. If it is the drive, and you did not have your data backed up, you can also search for some of the ways to "rescue" data such as sticking the HD in a bag in your freezer! Never tried it, but a few PC and Mac Gurus I know have got it to work.

One other Thing: since you state that you bought and had it installed, you maybe able to go to the place that installed it--particularly if under warranty--to see if they can fix it. I do not know that drive, but perhaps there is a known problem?

Best luck!

--J.D.