Ipad Air Can't Be Started

John Varela

Registered
When it's turned on, my iPad Air opens with the background photo zoomed in such a way that the keyboard can't be reached to enter the password. Neither a restart or a reset will clear this.
 

Cheryl

Rosie Moderator
Staff member
Mod
Did you try to pinch the image to make it smaller? Anything installed just before this happened?
 

John Varela

Registered
Did you try to pinch the image to make it smaller? Anything installed just before this happened?
I tried many times to shrink the picture, with various numbers of fingers in various directions. Since the OS isn't up, nothing much works. I have a BlueTooth keyboard and tried to enter the password from there but that, as expected, didn't work.

I haven't installed any new apps in some time. The unit had been sleeping several days but was fully charged when I picked it up and couldn't log on. I believe wi-fi was left on. Could the iPad have been wakened by wi-fi and some sort of update installed?
 

John Varela

Registered
When it's turned on, my iPad Air opens with the background photo zoomed in such a way that the keyboard can't be reached to enter the password. Neither a restart or a reset will clear this.
Never mind. Problem solved.

With the sign-in screen zoomed the only part of the keyboard that could be displayed was the region from the Q to the T of QWERTY, so I couldn't enter the whole password. After enough fooling around, I finally figured out that a three-finger swipe would move the view and I logged on. Having never used zoom, I was unfamiliar with the related gestures. Settings > General > Accessibility > Zoom explained that a three-finger double-tap turns zoom on and off. So that solved my problem and zoom is now locked off.

I must have clumsily made a three-finger double-tap while in the log-on screen to get into this in the first place.
 
Top