displacedmer
Registered
I have a 20" Intel Duo IMac with 2.4 processor and OS10.5.6
During an install of MS Office Mac 2008 security update yesterday the update froze and some keyboard items (sound) stoped working. I could not turn it off or quit the application, so I did manual turnoff (power button for 5 sec). When I tried to reboot it went through first gray screen and apple logo and stopped during the blue screen, soetimes with arrow mouse pointer showing and other times not. I restarted with Lepoard CD and did disk repair, which found and corrected an error (cache value, I think). It still did not reboot. I ran Hardware Test, simple and full, and came up with an error code 4MOT/1/4000000:3.HDD Mac Knowledge base has nothing on this and Mac CS person said she could not find it..Her rec was to archive and reinstall, preserving network settings. I do have an external drive set up and used time machine. I need to be sure data on time machine is preserved since it has essays, photos, and other info that is not elsewhere.
Do I have a hardware, software, or both as errors and what should I do??
Thanks and sorry for the long post--I see from other posts that the more info on the problem, cause, and system, the better the reply.
During an install of MS Office Mac 2008 security update yesterday the update froze and some keyboard items (sound) stoped working. I could not turn it off or quit the application, so I did manual turnoff (power button for 5 sec). When I tried to reboot it went through first gray screen and apple logo and stopped during the blue screen, soetimes with arrow mouse pointer showing and other times not. I restarted with Lepoard CD and did disk repair, which found and corrected an error (cache value, I think). It still did not reboot. I ran Hardware Test, simple and full, and came up with an error code 4MOT/1/4000000:3.HDD Mac Knowledge base has nothing on this and Mac CS person said she could not find it..Her rec was to archive and reinstall, preserving network settings. I do have an external drive set up and used time machine. I need to be sure data on time machine is preserved since it has essays, photos, and other info that is not elsewhere.
Do I have a hardware, software, or both as errors and what should I do??
Thanks and sorry for the long post--I see from other posts that the more info on the problem, cause, and system, the better the reply.