Issue with random email forwarding from Mac Mail client

M

mikefromnothing

Registered
I'm having a strange and persistent issue with random forwarding from a user with multiple mail clients.

An employee at my company has a Mac Mail client set up on his Mac Pro, Mac Book Pro and iPhone. Every few weeks several messages are forwarded to people that are in the email conversations. The forwards are from messages with consecutive times on the same date.

My initial hunch was that there was a corrupted pref file on one of the clients. Since then, I've trashed and rebuilt the prefs on his MacBook and MacBook Pro. The problem persists. I've also investigated to see if there was a non-conforming rule in his webmail accounts There was nothing that I could find. As I am inexperienced with iPhones, I've not investigated on that side.

Does anyone have any idea as to what might be causing the peculiar issue?
 
Is this user one of your accounts on the computer, a friend, a colleague, or what? If you don't understand Macs, then why don't you advise the user to take the problem to someone who does? How do you know that the user is not forwarding the messages--either inadvertently or on purpose?
 
as stated, it's "an employee at my company" who is the user. i obviously know that he didn't send them himself as he brought the issue to me. it is also obvious that we are trying to solve the issue in house. that's why i'm here.

do plan to help or just ask completely idiotic questions in an attempt to to do what ever it is you're attempting to do? are you drunk? what's the deal?
 
mikefromnothing said:
do plan to help or just ask completely idiotic questions in an attempt to to do what ever it is you're attempting to do? are you drunk? what's the deal?
Click to expand...

Flaming will get you nowhere. Maybe MisterMe asked a little abruptly but this comment was completely unnecessary.
 
I think it goes without saying that flaming will get you nowhere. MisterMe was trying to be helpful, but some of us here charge extra for "sugar coating" the help. I know I'm one of them. Simple, straightforward help -- "please" and "thank you" and "may I" will cost ya extra.
it is also obvious that we are trying to solve the issue in house.
Click to expand...
Cool, I'm all for saving a buck. Are you the most experienced Mac user at the company? Is there someone with more Mac knowledge that could possibly be of more assistance to this employee?

Mail.app includes a hot-key that will forward a message -- shift-command-F. Could the employee perhaps be accidentally hitting this key combination? Do the forwarded messages appear in the employee's "Sent" folder on their Mac?
 
sorry if i got a little salty. i was a bit taken a back by his response.

we do have an outside IT company, but, after rebuilding the prefs and users in Mail.app on both computers, checking webmail for any non-conforming rules, checking our mail server for issues and finding nothing. they are "stumped".

i don't think this is a user "hot key" error as these forwards are occurring at 3am in the morning while both machines are either shutdown or sleeping. in any case, there isn't a user in sight at that hour.

just so you know, the emails that are being forwarded are all consecutive and from the same day per occurrence (most recently May 12th and then May 8th). i'm new to this company, but, i've been told that this issue has been happening about once a month for the past 5 months.

as for messages appearing in the "sent" folder, i am retrieving this info (i'm not currently in the office).

thanks for the help guys.
 
That is strange -- it doesn't seem like the actual Mail client is doing the forwarding, then, as you state the machine is actually shut down during the times the messages are forwarded.

You did mention checking webmail settings, correct? And no strange forwarding rules are present on the webmail account?

That's got me stumped as well. It may be one of those situations where I'd have to see it to troubleshoot it (ie, hands-on).
 
i did check the webmail and there are no forwarding rules set up. it's a very perplexing issue. i'm by no means as knowedglable as you guys, but, i know my way around. i am thrown for a loop by this.

another thought: could there be a malicious entity on one of the machines causing this? would this be something that Clam based program could detect?

at this point, i'm just throwing things out there.

again, thanks for all your help.
 
Hi,

Did you get anywhere with this? I'm having the same problem - random messages being forwarded mainly to other 'in-house' email addresses or regular recipients.

Was wondering whether it might be a virus. Would be really grateful if you could let me know if/how you solved the problem,

Cheers,

D
 
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