iTunes/Quicktimes does not work

B

benellis

Guest
Hello
My name is Ben
I read that a user named steve experienced exactly the same problem as i do, which is the following :

"i am currently having problems with iTunes/quicktime. Both seems to be not responding when i fire it up. i have reinstalled Quicktime back to 6.5 from 7.0 and itunes."

Cheryl from macosx.com responded the following :

"Steve,

There are preference files in your Home folder>Library folder>Preferences.
When you are in that preference folder, go to the view menu and select by list. This will put everything in alpha order. Now locate and trash the following:
com.apple.iTunes.plist
com.apple.iTunes.Helper.plist
com.apple.iTuneshelper.plist
com.apple.iTunes.eq.plist
com.apple.quicktime.plugin.preferences.plist
QuickTime Preferences
QuickTime Favorites

If you have more than one file, trash them all.

Empty the trash, then give iTunes and Quicktime a try. "


Which i tried, but it seems that it didn't solve my problem. Steve re-installed the OS but if any of you had any other alternative i would be highly interested.
Thanks for your support,
Ben
 
Have you tried repairing permissions yet? That's the first thing to try in cases like this. Open Disk Utility (in /Applications/Utilities), select your startup volume, and click on the Repair Permissions button. It couldn't hurt to reboot afterwards for good measure.

It's also possible you have a bad component installed that's causing issues. Check the "QuickTime" folder in your the /Library (all users) and ~/Library (your user only) folders. If there's anything in there, try dragging it out and see if that helps.
 
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