itunes quits unexpectedly

YanniWAMH

Registered
Im sure some of you may laugh but I am using an iBook G4 that my gf got for me for my birthday. I realize it's an older machine (runs tiger: 10.4.11) but runs great...all except for iTunes. I had version 9.2 that came with the system but every time I open it it crashes after a few moments. Won't even show me the library. I figured an older version might work so i tried 9.11, 8.2 even 7 but they all crash. Something about: Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
WTF? Is there maybe a plug-in im missing or something? I've tried everything, and of course Google Play wont work on this version, neither will WinAmp or any other music manager that is currently out. Please help me, this is really a great working machine other than that. Thanks.

-Ben
 

YanniWAMH

Registered
I own an iBook G4 and it's running 10.4.11 and it keeps unexpectedly quitting my iTunes. Ive tried older versions of it as well as re-installing the current version to no avail. This is the error report: Date/Time: 2012-08-05 20:26:50.255 -0400
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [58]

Version: 9.1.1 (9.1.1)
Build Version: 2
Project Name: iTunes
Source Version: 9111201

PID: 293
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000096

Thread 0 Crashed:
0 com.apple.QuickTime 0x948305f8 SetTimeBaseRate_priv + 40
1 com.apple.QuickTime 0x9483056c QTGetWallClockTimeBase_priv + 92
2 com.apple.QuickTime 0x94830450 AssureThreadTopLevelIdleManagerExists + 48
3 com.apple.QuickTime 0x948fc3d0 QTGetTimeUntilNextTask_priv + 80
4 com.apple.QuickTime 0x948fc368 QTGetTimeUntilNextTask + 40
5 com.apple.QTKit 0x959759e8 +[QTMovie idleAllMovies:] + 160
6 com.apple.Foundation 0x92bf92a0 __NSFireTimer + 116
7 com.apple.CoreFoundation 0x907f2384 __CFRunLoopDoTimer + 184
8 com.apple.CoreFoundation 0x907decfc __CFRunLoopRun + 1680
9 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
10 com.apple.HIToolbox 0x932bcb20 RunCurrentEventLoopInMode + 264
11 com.apple.HIToolbox 0x932bc1b4 ReceiveNextEventCommon + 380
12 com.apple.HIToolbox 0x933c1160 ReceiveNextEventInMode + 72
13 com.apple.iTunes 0x003c6aa4 0x1000 + 3955364
14 com.apple.HIToolbox 0x932bb934 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 692
15 com.apple.HIToolbox 0x932bb08c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
16 com.apple.HIToolbox 0x932baf08 SendEventToEventTargetWithOptions + 40
17 com.apple.HIToolbox 0x932c22cc ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 704
18 com.apple.HIToolbox 0x932bbb84 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1284
19 com.apple.HIToolbox 0x932bb08c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
20 com.apple.HIToolbox 0x932c1e90 SendEventToEventTarget + 40
21 com.apple.HIToolbox 0x93302c04 ToolboxEventDispatcher + 92
22 com.apple.HIToolbox 0x93302b90 HLTBEventDispatcher + 16
23 com.apple.HIToolbox 0x93301148 RunApplicationEventLoop + 148
24 com.apple.iTunes 0x000f70f4 0x1000 + 1007860
25 com.apple.iTunes 0x000f7014 0x1000 + 1007636
26 com.apple.iTunes 0x0000c2e8 0x1000 + 45800
27 com.apple.iTunes 0x0000449c 0x1000 + 13468
28 com.apple.iTunes 0x00003250 0x1000 + 8784
29 com.apple.iTunes 0x00002f60 0x1000 + 8032

Thread 1:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.CoreFoundation 0x907ed710 CFRunLoopRun + 52
5 com.apple.iTunes 0x00361100 0x1000 + 3539200
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 2:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.audio.CoreAudio 0x91459524 HALRunLoop::OwnThread(void*) + 264
5 com.apple.audio.CoreAudio 0x914592c4 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 3:
0 libSystem.B.dylib 0x9002bfc8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480
2 com.apple.iTunes 0x0001e02c 0x1000 + 118828
3 com.apple.iTunes 0x0001d610 0x1000 + 116240
4 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 4:
0 libSystem.B.dylib 0x9001f48c select + 12
1 com.apple.CoreFoundation 0x907f1240 __CFSocketManager + 472
2 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 5:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92c1da3c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
5 com.apple.Foundation 0x92bf64d8 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 6:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.CoreFoundation 0x907ed710 CFRunLoopRun + 52
5 com.apple.iTunes 0x00361100 0x1000 + 3539200
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 7:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.CoreFoundation 0x907ed710 CFRunLoopRun + 52
5 com.apple.iTunes 0x00361100 0x1000 + 3539200
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 8:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92c1eb7c +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92bf64d8 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 9:
0 libSystem.B.dylib 0x9002bfc8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480
2 com.apple.JavaScriptCore 0x01b859f4 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 84
3 com.apple.WebCore 0x01d929a0 WebCore::LocalStorageThread::localStorageThread() + 128
4 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000948305f8 srr1: 0x000000000200d030 vrsave: 0x0000000000000000
cr: 0x24028222 xer: 0x0000000000000002 lr: 0x000000009483056c ctr: 0x0000000000000001
r0: 0x000000009483056c r1: 0x00000000bfffe460 r2: 0x0000000024028222 r3: 0x0000000000000000
r4: 0x0000000000010000 r5: 0x0000000000000000 r6: 0x00000000ffffffff r7: 0x0000000000000000
r8: 0x0000000000000001 r9: 0x00000000a0001fa4 r10: 0x000000000000000c r11: 0x0000000044028222
r12: 0x000000009000648c r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000001 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x000000007fffffff r21: 0x00000000ffffffff r22: 0x0000000002d0fa08 r23: 0x0000000002d0fa00
r24: 0x0000000002d0f6b0 r25: 0x0000000002d0fa08 r26: 0x0000000000000001 r27: 0x0000000000010000
r28: 0x0000000000000000 r29: 0x0000000000000000 r30: 0x00000000a4818a64 r31: 0x0000000094830520

Binary Images Description:
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0x9478d000 - 0x9479cfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947a4000 - 0x947b1fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x947f7000 - 0x94810fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94817000 - 0x94b4afff com.apple.QuickTime 7.6.4 (1327.73) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c32000 - 0x94ca3fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x94e19000 - 0x94f49fff com.apple.AddressBook.framework 4.0.6 (490) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94fdc000 - 0x94febfff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
0x94ff3000 - 0x95020fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x95027000 - 0x95037fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x9503b000 - 0x9506afff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x9507a000 - 0x95097fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x95489000 - 0x95489fff com.apple.DiscRecording 3.1.3 (???) /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x9548b000 - 0x9550efff com.apple.DiscRecordingEngine 3.1.3 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRecordingEngine.framework/Versions/A/DiscRecordingEngine
0x9553b000 - 0x95581fff com.apple.DiscRecordingContent 3.1.3 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRecordingContent.framework/Versions/A/DiscRecordingContent
0x957b0000 - 0x9582cfff com.apple.syncservices 2.5 (194) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x9596a000 - 0x95a1afff com.apple.QTKit 7.6.4 (1327.73) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x96691000 - 0x96696fff com.apple.iPod 1.3 (13) /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x969ee000 - 0x96a0dfff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9726a000 - 0x97277fff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x9aed4000 - 0x9aedafff com.apple.ipodsynchronization 2.2 (36.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0x9ff61000 - 0x9ffa3fff com.apple.CoreMediaIOServicesPrivate 20.0 /System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions/A/CoreMediaIOServicesPrivate
0x9ffc8000 - 0x9fff2fff com.apple.CoreMediaPrivate 15.0 /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMediaPrivate

Model: PowerBook6,7, BootROM 4.9.3f0, 1 processors, PowerPC G4 (1.5), 1.33 GHz, 1 GB
Graphics: ATI Mobility Radeon 9550, ATY,M12, AGP, 32 MB
Memory Module: DIMM0/BUILT-IN, 512 MB, built-in, built-in
Memory Module: DIMM1/J7, 512 MB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Modem: Jump, V.92, Version 1.0
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci106b,4318, sppci_othernetwork, SLOT-B
Parallel ATA Device: MATSHITACD-RW CW-8124, 7.73 GB
Parallel ATA Device: FUJITSU MHV2040AT, 37.26 GB
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA

--------------------------

Why won't it work? What can I do???? It's the only thing that doesn't work on this computer. I can't afford a new mac and would really like to be able to use this one. PLEASE HELP :(
 

Doctor X

Registered
First: relax


Second: BACK UP YOUR DATA--the easiest way to do this is to obtain an External HD and clone your drive. See my FAQ on that. The relevant point from that verbiage is benefit of cloning. Advantages? Chicks love it! Almost as they love the long ball! Further, you have saved your data. Whatever happens--failing HD, bad RAM, corrupted volumes, Communists taking Des Moines, you have your data saved.

More importantly, you can even boot off the clone and [CENSORED--Ed.] about with it and if disaster happens you can just go back to your primary drive and pretend nothing happened. So as I am about to suggest, you should "delete this Critical File," to "see if that fixes it," if it does not and creates a frelling mess with Putin controlling Lower Manhattan, you have only messed with a clone--Not your primary drive. Not your data!

Third: when you have done that, consider the following:

Third the Alpha: you can consider replacing the iTunes. A Guru who understand "Crash Speak" may point to a particular problem, but some simple solutions is to dump the "plist" file.

Third the Beta: Make sure your Mac is healthy: it has enough RAM--still cheaper than a new Mac.

--J.D.
 

Giaguara

Chmod 760
Staff member
Mod
Thread 0 Crashed:
0 com.apple.QuickTime 0x948305f8 SetTimeBaseRate_priv + 40
Which version of Quicktime do you have? If there's a newer version available for your system, could you install that, then iTunes again, and see if that makes any difference?
The component that called for the crash came from QT.
 
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