Kernel Panic

H

Hooky

Registered
My iMac has gone into kernel panic, despite following instructions from the Mac helpline it still will not return to normal.

As it's my work pc, is there anything I can try before having to take it back to the Apple store a 60 + mile round trip?
 
Hi Hooky, welome.
If you can access the hard drive, post panic.log from it.
When did it panic? Did it panic once or more than once? When does it panic?
 
This excellent article might help:

Tutorial: Avoiding and eliminating Kernel panics
http://www.macfixit.com/article.php?story=20060911080447777

The first steps that I always take when confronting a Mac that is experiencing kernel panics is to:

1. Disconnect all peripherals other than the mouse and keyboard that came with the Mac. (Non-Apple keyboards and mice can cause kernel panics, so try using the ones that came with your Mac if you are using replacements.) USB hubs are not infrequently to blame for kernel panics.

2. If #1 doesn't help, re-start with the Shift key held down. Your Mac will boot into Safe Boot mode, with all system extensions disabled. If this helps, you probably have a problematic system extension installed.

3. If #1 and #2 don't help, remove all third-party RAM and leave just the RAM that came with your Mac from Apple. RAM can go bad over time. Even Apple RAM, I'm sorry to report.
 
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