Late 2004 Model iBook Keyboard Issue Update

[Amie]

Hi, all. You might remember me posting this problem several months ago, when I had to have my *first* keyboard replacement on my iBook. Well, that lasted a couple months, then I had to have a *second* keyboard replacement. (By the way, the problem was purely cosmetic--some of the letter keys were rubbing off--nothing functional at all. But still, you pay good money, you expect it to be perfect.) Anyway, the Apple people at the Genius Bar were awesome. Excellent, efficient, quick service both times. They had the keyboard in stock, so I simply waited at the bar (my only complaint is that they didn't offer me a beer--I mean, I *was* at a bar, sheesh!) while they replaced my keyboard. My computer was still under warranty and they asked no questions at all. Just looked me up in the computer and proceeded with the work. No hassle. No charge. It was great.

They (the Apple Genius Bar employees) explained to me that there was likely a bad shipment of iBook keyboards and the two replacements that I had--because they were so close together--were probably from the same bad batch. And I think they're right. Because *this* one is perfect. It's been several months now (the others were already starting to wear off by this time), and there is no sign of wear.

Just wanted to share this with you all, in case anyone else has a late 2004 model iBook and had the same problem.

 

[ElDiabloConCaca]

Nice information... it just goes to show you the level of service you can get by being polite and persistent instead of angry and belligerent. I think more than half the bad experiences people have with tech support (mainly Apple's Genius Bar) are brought upon themselves by their attitude and the fact that they're expecting ass-kissing instead of "service." Being polite, persistent, and keeping your cool is just as paramount to having a good service experience as the service technician's attitude that you're talking with is.

Glad to hear your problem was resolved in an acceptable, timely and pleasant fashion.

 

[Amie]

Yes, I think you're absolutely right. I couldn't have said it better. In fact, I know people (who are now Mac converts) who bought their first Apple computer just because they heard/read about Apple's great service. I think that's important when you make a major purchase like that. And I think Apple does a great job.