Hi there,
We have an XServ that was running Tiger, that is up until Monday when the drive controller failed while both IT staff (myself included) were out of state on business.
We aranged to purchase a new system to temporarily allow us to use Email and VPN. A support technician at Apple Australia built and configured a new Leopard server to the exact same specs as our previous server while it is out of comission (waiting for parts from Indonesia).
When importing across all the users, the short names did not come with them. We use the following naming conventions:
<firstname><lastname> (Default shortname)
<firstname>.<first letter of lastname> (For older email configs)
<firstname>.<lastname> (New configs)
Now Joe Bloggs email client is either configured for joeb or joe.bloggs depending on how recent the configuration is. When the user accounts were copied accross only the default shortname came with them. As you can imagine even though email was temporarily working, no one could use it.
We got the apple tech to configure the 120+ users with the remaining two short names.
The problem is now that even though the users can authenticate against the server via LDAP, they can not pull any email down (POP3). This is using the exact same client configuration (SMTP requires no auth). The apple technician has no idea why this has happened and has never seen this before.
Short of configuraring every single email account across multiple operating environments to poll the server using the default short name (<first><last>), the business is still at a stand still.
What makes this a bit more interesting is those users running Macs (OS X Tiger) CAN get their emails even if they are configured for a different short name. This is a minority of the users.
If anyone could offer some support I would be very appreciative as right now I am at an absolute loss.
We have an XServ that was running Tiger, that is up until Monday when the drive controller failed while both IT staff (myself included) were out of state on business.
We aranged to purchase a new system to temporarily allow us to use Email and VPN. A support technician at Apple Australia built and configured a new Leopard server to the exact same specs as our previous server while it is out of comission (waiting for parts from Indonesia).
When importing across all the users, the short names did not come with them. We use the following naming conventions:
<firstname><lastname> (Default shortname)
<firstname>.<first letter of lastname> (For older email configs)
<firstname>.<lastname> (New configs)
Now Joe Bloggs email client is either configured for joeb or joe.bloggs depending on how recent the configuration is. When the user accounts were copied accross only the default shortname came with them. As you can imagine even though email was temporarily working, no one could use it.
We got the apple tech to configure the 120+ users with the remaining two short names.
The problem is now that even though the users can authenticate against the server via LDAP, they can not pull any email down (POP3). This is using the exact same client configuration (SMTP requires no auth). The apple technician has no idea why this has happened and has never seen this before.
Short of configuraring every single email account across multiple operating environments to poll the server using the default short name (<first><last>), the business is still at a stand still.
What makes this a bit more interesting is those users running Macs (OS X Tiger) CAN get their emails even if they are configured for a different short name. This is a minority of the users.
If anyone could offer some support I would be very appreciative as right now I am at an absolute loss.