Mac keeps freezing. Need second opinion

[Leslieslsa]

First of all I would like to say thanks to all of you that have answered my previous posts. This website really is a life saver. I bought an Ibook G3 two weeks ago. Its got mac 10.4.11 on it. Its processor is 600 mhz, and its memory is 192 mb sdram. If that helps. It worked fine when I got it. Basically it keeps freezing repeatedly, and nothing unfreezes it. When I do command option, escape. it either does nothing, or the screen goes completely haywire. Then sometimes when I restart it, the screen is completely black, and I have to restart it over and over again until the screen comes up again. Sometimes when it is running the screen goes haywire (meaning all of the colors turn into lines) and then it goes away. I know the battery is weakening and is about to go, but all this happens with or without the battery. I also tried removing all power sources and holding the power button for 60 seconds but that didnt work either. So I called the company that sold it to me, and they told me I need to restore it and buy a disc of that version of mac. They said I must have downloaded something that didnt agree with it. But could that really make the screen go black? I really need a second opinion before I go ordering anything. Bc if I do, by the time I get the disc it will probably be too late to return it if it doesnt work. I have tried to get anything that I have downloaded removed,and it is still freezing. Is there any way to get straight to everything I have downloaded and trash it all without having to order the disc? I mean ive only had it two weeks. Most of the things I downloaded were from the apple website. Please if you have any advice, it would be greatly appreciated. I am at my wits end.

 

[djackmac]

They are flat wrong about it needing any kind of software restoration, this is a hardware issue. Get your money back because I'll almost guarantee its got a bad logic board. That machine is obsolete so Apple doesn't even provide parts to fix it anymore. So you'd have to hunt around some 3rd party providers trying to find a logic board for it. On top of that what it probably will cost for a logic board through a third party for that machine will be more than its worth.

 

[Doctor X]

So I called the company that sold it to me, and they told me I need to restore it and buy a disc of that version of mac.

They should have provided you with the discs when they sold you the machine.

They said I must have downloaded something that didnt agree with it.

They are scammers, idiots, or both.

Treat them as such, get your money back, and invest the money in a better machine from a more reputable company.

--J.D.