My Dad has had a Mac Mini which has been useless for about a year now because I simply cannot find the answer to this dilemma. Quite a while back he went to start the Mini, where it was set up to log into his desktop automatically, there was the Name/Password screen. We had no password set but it has been impossible to login...as if he has no account to log into. Upon looking at the drive over a network, his user folder is still there but apparently his login info or keychain is messed up somehow.
My Question AND m My Anguish:
I called Apple and had the pleasure of having an absolutely non-helpful "Genius" tell me that since I had no Apple Care plan, they would not help. I brought it down to the basics by asking "Do you know the answer to this problem?" and he said "Yes" but unless I paid for a care plan, no help!
That is utterly unacceptable since Apple machines are ALL that I have ever purchased. But enough about the lack of tech support for loyal customers.
HOW do I make my Dad's user folder active again so he can log in and use his computer? The user login info is a no-go..the screen just does the "back-and-forth" shake as if the info is all wrong. Any takers who can help me here and won't hold the information hostage for a fee? My Dad just wants his computer back and I don't want him to go buy a Windows 7 laptop: although I DO understand the temptation.
Thanks All!
Jonnikon
My Question AND m My Anguish:
I called Apple and had the pleasure of having an absolutely non-helpful "Genius" tell me that since I had no Apple Care plan, they would not help. I brought it down to the basics by asking "Do you know the answer to this problem?" and he said "Yes" but unless I paid for a care plan, no help!
That is utterly unacceptable since Apple machines are ALL that I have ever purchased. But enough about the lack of tech support for loyal customers.
HOW do I make my Dad's user folder active again so he can log in and use his computer? The user login info is a no-go..the screen just does the "back-and-forth" shake as if the info is all wrong. Any takers who can help me here and won't hold the information hostage for a fee? My Dad just wants his computer back and I don't want him to go buy a Windows 7 laptop: although I DO understand the temptation.
Thanks All!
Jonnikon