Mail is not as easy as pie

M

mattrstewart

Registered
Some of our office locations are using Mail.app on a Mac (10.3 or 10.4).
Very few people are using Entourage on a Mac (10.3 or 10.4)
Some staff is using Outlook Express on XP (SP2).
Some staff is using Outlook on XP (SP2).

When we send a message, we always auto BCC ourselves. When we receive the message, we check with eachother to make sure everything appears OK on both the XP and Mac, and this is what we get:


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If PC's Sent the Message:
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The message will appear correctly as intended for all XP users and Mac users.


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If Mac's Sent the Message:
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A few happenings here -

- Rarely the message will appear correctly for everyone.
- Most of the time the email will appear with one of the following errors:

ERROR A -
- Mail.app / Entourage / Outlook users = Message will appear correct.
- Outlook Express users = Message will appear with body repeated twice.

ERROR B -
- Mail.app users = Message will appear with Header included in body.
- Entourage / Outlook / Outlook Express users = Message will appear with no body, but with an attachment (something like "original_em.msg" or something to that effect). The attachment can be opened to see entire intended email.


What could be causing this problem?
What can be done to resolve this?
 
What type of mail server are you sending the emails through? Its most likely that settings on the mail server are to blame. The attachment you describe in ERROR B is consistent with an MS Exchange Server that is incorrectly configured.
 
I am not sure of what server we use, if any. We are scattered across China, Hong Kong, and USA. Some of them in USA might use a server, but those of us in HK/China use our ISP for mail.

Also...we communicate with factories in china and I believe they use their ISP.
 
You might want to try sending plain-text emails in Mail, by selecting, from the Format menu, "Make plain text"
 
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