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Tech
Just needed a rant.
My iPod video 60GB died 2 months after purchase. I called Apple, took them an hour to agree that it was dead (and I thought being unable to turn the damn thing on was enough) and they agreed to send a replacement. Then my dad's iPod Photo died for the 5th time.
So I send my iPod video back, and Apple sends me a new one. It arrived with a hard disk that wouldn't work properly. I could transfer ten songs and nothing else. So I send it back, after a 30 minute phone call. Apple sends me another iPod video, and it won't even switch on.
So, I'm annoyed. I send it back, after convincing the customer relations rep that I'm not going crazy.
Apple then send me a fine iPod video, only problem is that it's a 30GB, not a 60GB. That was a kick in the teeth. The first replacement took a week, now it's taking a month.
I've sent it back now. This is really frustrating. The customer relations rep had informed me in a previous phone call of my rights as a customer to receive a brand new iPod (not refurbished) after the third iPod had "not met the standards required". I told him that receiving something other than the product you paid for had not met the standards, and he politely refused. So I'm being sent another refurbished iPod.
I wouldn't be too surprised to find a hamster running in a little wheel inside the next iPod.
Don't they check these things?!
My iPod video 60GB died 2 months after purchase. I called Apple, took them an hour to agree that it was dead (and I thought being unable to turn the damn thing on was enough) and they agreed to send a replacement. Then my dad's iPod Photo died for the 5th time.
So I send my iPod video back, and Apple sends me a new one. It arrived with a hard disk that wouldn't work properly. I could transfer ten songs and nothing else. So I send it back, after a 30 minute phone call. Apple sends me another iPod video, and it won't even switch on.
So, I'm annoyed. I send it back, after convincing the customer relations rep that I'm not going crazy.
Apple then send me a fine iPod video, only problem is that it's a 30GB, not a 60GB. That was a kick in the teeth. The first replacement took a week, now it's taking a month.
I've sent it back now. This is really frustrating. The customer relations rep had informed me in a previous phone call of my rights as a customer to receive a brand new iPod (not refurbished) after the third iPod had "not met the standards required". I told him that receiving something other than the product you paid for had not met the standards, and he politely refused. So I'm being sent another refurbished iPod.
I wouldn't be too surprised to find a hamster running in a little wheel inside the next iPod.
Don't they check these things?!
