Modem and reboot

K

kgraph

Registered
I seem to be having a problem with my modem lately. It is always hanging up and acting very slow. How can one tell if the modem is the prob or the ISP?

Also, everytime I reboot either by menu or startup disk, it boots to a blank gray screen. I then need to hit the power button, let it wind down and then starts up fine.

G4 867 / OS 10.4
 
You can find the logfiles for dial-up networking, and check those to see why the connection was closed.
Open Internet Connect, then select Window -> Connection Log.
 
I just rebooted and the log report info is just for the previous login. Before reboot, something about had to disconnect, couldnt use port 25?
 
Copy and paste what it actually says in the log at the time of the dropout, please. :) It sounds a little like it might be an ISP problem, but we'd need to see the log entry to tell for sure.

Also, why are you rebooting? Does the modem stop working after the dropout, or does the system freeze, or what?
 
when it gets bad, it starts to cut out very frequently, I then reboot and then seems to be more stable
 
Thu Mar 20 11:44:10 2003 : Dialing 3981057
Thu Mar 20 11:44:37 2003 : Serial connection established.
Thu Mar 20 11:44:37 2003 : Using interface ppp0
Thu Mar 20 11:44:37 2003 : Connect: ppp0 <--> /dev/cu.modem
Thu Mar 20 11:44:41 2003 : local IP address 199.199.181.11
Thu Mar 20 11:44:41 2003 : remote IP address 209.105.32.10
Thu Mar 20 11:44:41 2003 : primary DNS address 206.10.62.4
Thu Mar 20 11:44:41 2003 : secondary DNS address 206.10.62.3
Thu Mar 20 11:47:44 2003 : Hangup (SIGHUP)
Thu Mar 20 11:47:44 2003 : Modem hangup
Thu Mar 20 11:47:44 2003 : Connection terminated.
Thu Mar 20 11:47:44 2003 : Connect time 3.2 minutes.
Thu Mar 20 11:47:44 2003 : Sent 235149 bytes, received 36475 bytes.
Thu Mar 20 11:48:02 2003 : Dialing 3981057
Thu Mar 20 11:48:29 2003 : Serial connection established.
Thu Mar 20 11:48:29 2003 : Using interface ppp0
Thu Mar 20 11:48:29 2003 : Connect: ppp0 <--> /dev/cu.modem
Thu Mar 20 11:48:30 2003 : local IP address 209.105.32.65
Thu Mar 20 11:48:30 2003 : remote IP address 209.105.32.10
Thu Mar 20 11:48:30 2003 : primary DNS address 206.10.62.4
Thu Mar 20 11:48:30 2003 : secondary DNS address 206.10.62.3
Thu Mar 20 11:50:36 2003 : Hangup (SIGHUP)
Thu Mar 20 11:50:36 2003 : Modem hangup
Thu Mar 20 11:50:36 2003 : Connection terminated.
Thu Mar 20 11:50:36 2003 : Connect time 2.2 minutes.
Thu Mar 20 11:50:36 2003 : Sent 132628 bytes, received 4148 bytes.
Thu Mar 20 11:50:47 2003 : Dialing 3981057
Thu Mar 20 11:51:14 2003 : Serial connection established.
Thu Mar 20 11:51:14 2003 : Using interface ppp0
Thu Mar 20 11:51:14 2003 : Connect: ppp0 <--> /dev/cu.modem
Thu Mar 20 11:51:18 2003 : local IP address 199.199.181.145
Thu Mar 20 11:51:18 2003 : remote IP address 209.105.32.10
Thu Mar 20 11:51:18 2003 : primary DNS address 206.10.62.4
Thu Mar 20 11:51:18 2003 : secondary DNS address 206.10.62.3
Thu Mar 20 11:58:52 2003 : Hangup (SIGHUP)
Thu Mar 20 11:58:52 2003 : Modem hangup
Thu Mar 20 11:58:52 2003 : Connection terminated.
Thu Mar 20 11:58:52 2003 : Connect time 7.7 minutes.
Thu Mar 20 11:58:52 2003 : Sent 662939 bytes, received 22415 bytes.
Thu Mar 20 11:59:08 2003 : Dialing 3981057
Thu Mar 20 11:59:34 2003 : Serial connection established.
Thu Mar 20 11:59:34 2003 : Using interface ppp0
Thu Mar 20 11:59:34 2003 : Connect: ppp0 <--> /dev/cu.modem
Thu Mar 20 11:59:36 2003 : local IP address 199.199.181.249
Thu Mar 20 11:59:36 2003 : remote IP address 209.105.32.10
Thu Mar 20 11:59:36 2003 : primary DNS address 206.10.62.4
Thu Mar 20 11:59:36 2003 : secondary DNS address 206.10.62.3
Thu Mar 20 12:00:25 2003 : Hangup (SIGHUP)
Thu Mar 20 12:00:25 2003 : Modem hangup
Thu Mar 20 12:00:25 2003 : Connection terminated.
Thu Mar 20 12:00:25 2003 : Connect time 0.9 minutes.
Thu Mar 20 12:00:25 2003 : Sent 3768 bytes, received 0 bytes.
Thu Mar 20 12:00:37 2003 : Dialing 3981057
Thu Mar 20 12:01:04 2003 : Serial connection established.
Thu Mar 20 12:01:04 2003 : Using interface ppp0
Thu Mar 20 12:01:04 2003 : Connect: ppp0 <--> /dev/cu.modem
Thu Mar 20 12:01:05 2003 : local IP address 209.105.32.30
Thu Mar 20 12:01:05 2003 : remote IP address 209.105.32.10
Thu Mar 20 12:01:05 2003 : primary DNS address 206.10.62.4
Thu Mar 20 12:01:05 2003 : secondary DNS address 206.10.62.3
Thu Mar 20 12:15:35 2003 : No response to 4 echo-requests
Thu Mar 20 12:15:35 2003 : Serial link appears to be disconnected.
Thu Mar 20 12:15:41 2003 : Connection terminated.
Thu Mar 20 12:15:41 2003 : Connect time 14.6 minutes.
Thu Mar 20 12:15:41 2003 : Sent 780687 bytes, received 26107 bytes.
Thu Mar 20 12:23:26 2003 : Dialing 3981057
Thu Mar 20 12:23:48 2003 : Terminating on signal 15.
Thu Mar 20 12:23:53 2003 : Serial link disconnected.
Thu Mar 20 12:24:03 2003 : Dialing 3981057
Thu Mar 20 12:24:37 2003 : Serial connection established.
Thu Mar 20 12:24:37 2003 : Using interface ppp0
Thu Mar 20 12:24:37 2003 : Connect: ppp0 <--> /dev/cu.modem
Thu Mar 20 12:24:38 2003 : local IP address 209.105.32.199
Thu Mar 20 12:24:38 2003 : remote IP address 209.105.32.10
Thu Mar 20 12:24:38 2003 : primary DNS address 206.10.62.4
Thu Mar 20 12:24:38 2003 : secondary DNS address 206.10.62.3
Thu Mar 20 12:24:40 2003 : Terminating on signal 15.
Thu Mar 20 12:24:41 2003 : Connection terminated.
Thu Mar 20 12:24:41 2003 : Connect time 0.1 minutes.
Thu Mar 20 12:24:41 2003 : Sent 0 bytes, received 0 bytes.
Thu Mar 20 12:25:07 2003 : disconnect script failed
Thu Mar 20 12:25:21 2003 : Dialing 3981057
Thu Mar 20 12:25:48 2003 : Serial connection established.
Thu Mar 20 12:25:48 2003 : Using interface ppp0
Thu Mar 20 12:25:48 2003 : Connect: ppp0 <--> /dev/cu.modem
Thu Mar 20 12:25:53 2003 : local IP address 209.105.32.78
Thu Mar 20 12:25:53 2003 : remote IP address 209.105.32.10
Thu Mar 20 12:25:53 2003 : primary DNS address 206.10.62.4
Thu Mar 20 12:25:53 2003 : secondary DNS address 206.10.62.3
Thu Mar 20 12:26:39 2003 : Hangup (SIGHUP)
Thu Mar 20 12:26:39 2003 : Modem hangup
Thu Mar 20 12:26:39 2003 : Connection terminated.
Thu Mar 20 12:26:39 2003 : Connect time 0.9 minutes.
Thu Mar 20 12:26:39 2003 : Sent 1344 bytes, received 0 bytes.
Thu Mar 20 12:26:52 2003 : Dialing 3981057
Thu Mar 20 12:27:19 2003 : Serial connection established.
Thu Mar 20 12:27:19 2003 : Using interface ppp0
Thu Mar 20 12:27:19 2003 : Connect: ppp0 <--> /dev/cu.modem
Thu Mar 20 12:27:24 2003 : local IP address 199.199.181.148
Thu Mar 20 12:27:24 2003 : remote IP address 209.105.32.10
Thu Mar 20 12:27:24 2003 : primary DNS address 206.10.62.4
Thu Mar 20 12:27:24 2003 : secondary DNS address 206.10.62.3
Thu Mar 20 12:30:47 2003 : Hangup (SIGHUP)
Thu Mar 20 12:30:47 2003 : Modem hangup
Thu Mar 20 12:30:47 2003 : Connection terminated.
Thu Mar 20 12:30:47 2003 : Connect time 3.5 minutes.
Thu Mar 20 12:30:47 2003 : Sent 274968 bytes, received 9136 bytes.
Thu Mar 20 12:31:20 2003 : Dialing 3981057
Thu Mar 20 12:31:47 2003 : Serial connection established.
Thu Mar 20 12:31:47 2003 : Using interface ppp0
Thu Mar 20 12:31:47 2003 : Connect: ppp0 <--> /dev/cu.modem
Thu Mar 20 12:31:51 2003 : local IP address 209.105.32.160
Thu Mar 20 12:31:51 2003 : remote IP address 209.105.32.10
Thu Mar 20 12:31:51 2003 : primary DNS address 206.10.62.4
Thu Mar 20 12:31:51 2003 : secondary DNS address 206.10.62.3
 
The "Terminating on Signal 15" seems consistent with my logs for a normal log-off. However I can't see the Hangup (SIGHUP) message in my logs, so I'd assume you are being hung up on from the other end.

If you have call waiting on your phone line, make sure you have it turned off, as this might disrupt your modem connection.
 
This is a separate dedicated line to my office. My ISP says maybe I should update drivers, software, etc. HUMPFFFF!

Another odd thing with the blank screen. I removed video card completely. Tried rebooting 6 times to a gray screen. tried to start up from norton. no good. ran hardware tests all ok. Finally got to boot from norton. norton gave warning that computer date was
December 31, 1969.

What gives?
 
That happens when the internal clock resets itself, which might happen if the internal battery is going flat. This might, in fact, be causing the video problem and freezing as well.

Try resetting the PRAM by rebooting while holding P and R. The system will beep differently to let you know it's done it.

If that doesn't work, get an Apple tech to look over it.
 
The IT guy at work says when you upgrade to 10.2.4, it resets the clock. This is what he heard anyway. I will try the PRAM tonite. Thanx,

rs
 
I read on another forum that there may be a modem bug with 10.2.4. Some people have unchecked the compression.... button in internet preferences with good results. I tried, got booted off. What is the difference 'tween v90 and v92 for modem selection?
 
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