mouse freezes..

S

squadjot

Registered
Hi, i have a colleague (female ^^) who asked me if i knew any programs that can "fix-your-computer", cause she's having trouble with her g4 powerbook..it freezes all the time as she moves the mouse over the screen.

I told her that i dont think any program can "fix" that ..just like that.,,.i could be wrong..In the old days that program was Norton Utilities.. but does it exist at all.. ??

any advice?
 
Well, we would need more information on her system.

What are the complete specs for the PowerBook G4 (if it's an older model that can boot into OS 9, it might need a firmware upgrade)? Check in Apple's System Profiler and compare it with what's listed on Low End Mac.

What operating system is she running (depending on the PowerBook G4 revision, it could be 9 or X)?

Which revision of the Mac OS (if 9, is it 9.0.x, 9.1, 9.2.x; if OS X, is it 10.2.x, 10.3.x, 10.4.x)?

Has she added any new hardware inside the PowerBook recently like RAM, etc.?

As for Norton, DO NOT USE if running OS X!!! Norton hasn't supported OS X with their Utilities for some time, and when it did it caused more harm than good.
 
OS X tends to be picky about RAM. It's very sensitive to timing on RAM modules so you can't just use any RAM module. Have her go back to the stock RAM that came with the PowerBook and see if that resolves the issues. If it does, then you know for sure it's a RAM problem.

As for apps, check ths links in this thread for some good suggestions.

Hope this helps. :)
 
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