Netgear / Airport problem

[giannini]

Hello, i wonder if anyone here can help me as im banging my head against a brick wall now.

I bought an Apple MacBook over the weekend and am trying to set up the internet wirelessly.

Now im with Virgin at the moment, and bought a seperate Netgear router.

When I set the router up it says to set the security to disabled which we tried but then when you try to connect through the airport icon it asks for the WEP key.

So when I was on the phone to Netgear we tried it with a wep key and it still came up with an error saying it can't connect.

No matter what i try to do to get it to work wirelessly it wont work. I have got it to work with an ethernet cable though.

Any help would be greatly appreciated.

 

[supanatral]

Have you tryed reseting the router to default settings? There should be a small button on the back that you will need a paper clip to get at.

 

[giannini]

after spending nearly 2 hours on the Apple and Netgear support lines last night, ive finally sussed out that its not to do with my MacBook but to do with the Netgear router, it needs to be upgraded, but even this is proving to be an impossible task.