Hello,
I work for a school district with an inventory of approximately 6000 OS X Apple computers. Last April we deployed 1500 staff iMacs running OS 10.4.9. At the same time we deployed network logins. Staff authenticate via LDAP on a G4 XServe running 10.4.11.
Our problem is that staff will come in to work and attempt to login and fail. If the computer is restarted, then they can log in. The majority of the time this happens on Monday mornings, however, it can happen during the week. The computers are setup with a scheduled shutdown on Fridays and restart on Mondays. Users are instructed to leave computers up during the week.
At first we would send out via Apple Remote Desktop these Unix commands to delete the MCX cache: /System/Library/CoreServices/mcxd.app/Contents/Resources/MCXCacher -d
/System/Library/CoreServices/mcxd.app/Contents/Resources/MCXCacher -f
rm -R /Library/Managed\ Preferences/*
nicl . -delete / mcx_cache
and that would fix the problem, but soon we realized a simple restart would resolve the problem. The only thing I can think of is that there must be some cleanup process that is different when a user has a scheduled shutdown, than when they restart. I thought that perhaps users weren't logging out prior to the computer shutting down on Fridays and that was leaving some network login process hanging, but the users I spoke with said they always log out.
I called Apple's Help Desk as we pay for support. They suggested setting up a test environment which hasn't been successful as this can happen once and never happen again.
I appreciate any suggestions you might have to resolve this problem.
Thank you,
Kristi Rimkus
I work for a school district with an inventory of approximately 6000 OS X Apple computers. Last April we deployed 1500 staff iMacs running OS 10.4.9. At the same time we deployed network logins. Staff authenticate via LDAP on a G4 XServe running 10.4.11.
Our problem is that staff will come in to work and attempt to login and fail. If the computer is restarted, then they can log in. The majority of the time this happens on Monday mornings, however, it can happen during the week. The computers are setup with a scheduled shutdown on Fridays and restart on Mondays. Users are instructed to leave computers up during the week.
At first we would send out via Apple Remote Desktop these Unix commands to delete the MCX cache: /System/Library/CoreServices/mcxd.app/Contents/Resources/MCXCacher -d
/System/Library/CoreServices/mcxd.app/Contents/Resources/MCXCacher -f
rm -R /Library/Managed\ Preferences/*
nicl . -delete / mcx_cache
and that would fix the problem, but soon we realized a simple restart would resolve the problem. The only thing I can think of is that there must be some cleanup process that is different when a user has a scheduled shutdown, than when they restart. I thought that perhaps users weren't logging out prior to the computer shutting down on Fridays and that was leaving some network login process hanging, but the users I spoke with said they always log out.
I called Apple's Help Desk as we pay for support. They suggested setting up a test environment which hasn't been successful as this can happen once and never happen again.
I appreciate any suggestions you might have to resolve this problem.
Thank you,
Kristi Rimkus