New MacBook just quits unexpectedly

B

blkbltharleygal

Registered
Just bought 2 macbooks for my kids, both came with leopard. I'm still in PC world so I'm of no help to them. One machine keeps getting error:
"You need to restart your computer. Hold down the Power button for several seconds or press the Restart button." So we restart it and get a little windown that says "The computer was restarted after Mac OS X quit unexpectedly. Click report to see more details or send a report to Apple."

We have looked at the report, but don't have a clue what it is trying to say. We have also sent the report to Apple. Then we have about 10 minutes that we can use the machine before the same cycle repeats itself. My daughter is mostly using Safari when this occurs.

I am currently on Apples phone line, waiting for technical support, and have been waiting over 2 hours now to get anyone. I'm hoping someone out here can help and betting that someone will before Apple comes on the line. I guess customer support is NOT their strong suit.
 
Firstly, did you purchase 2 brand new MacBooks? I know the answer will be yep, but I gotta ask for clarifications sake.

Some view this as voodoo, but I also feel I should suggest you run disc utility on both MB's and repair Permissions and Verify the Hard Disc.

To launch Disc Utility, from Finder (which basically is the desktop) press the key combination of Shift + Command (has the  symbol on it) and U.

This is the shortcut to the Utilities folder on the mac and it's here that you'll find Disc Utilities. Select the Hard Drive in the left Column and then click the appropriate button to begin.

20071227-m58w37rjbbf4hb4c1m68n8m254.jpg


You'll see that the Repair Disc button in my image is greyed out. This is because you need to boot from the Mac OS X install disc to repair the HD.
 
Thanks so much for your suggestions. It's working well now. Yes, bought 2 of 'em. One day when I get 'em paid off, I'm going to get me one, too. Thanks again!!!
 
You must log in or register to reply here.
Back
Top