No response from "Mac Help" help viewer.

R

rakov

Registered
Hi All,

I am a relative Mac newbie, using a 12 inch powerbook running OSX 10.4.1

I am having problems I can't solve with the help function in Finder.

Clicking on Help brings up a blank screen. Clicking on the Help app starts the screen with the "What's new in Tiger" etc, but the hyperlinks do not respond.

Typing in a word or a question results in an endlessly spinning indicator, and no results.

Help in other apps seems to work normally.

Suggestions, ideas and inspirations all welcome!

Thank you.
 
The Help Viewer preferences and/or caches file corruption may cause this problem.

Delete the following files, then restart and try Help.

HOME/Library/Preferences/com.apple.help.plist
HOME/Library/Preferences/com.apple.helpviewer.plist
HOME/Library/Cashes/com.apple.helpui (folder)
 
Good day Bob,

You must be the fatsest draw on the 'net!

What is more, right on the bullseye.

Everything works again now. Your answer is tucked away for reference in my part of the world (New Zealand)

Many thanks for your advice and expert help, I dare say I'll need it agin as I explore the wonder that is Mac!

Sincerely

Rob
 
Dear Bob,

You were kind enough to send a spectacularly fast reply to my query this morning (my time) and it worked well.

But ... the problem re-occurred and is still with me.

I'm wondering if you can point me towards a cause that I can address to try and keep the help in finder running as it should.

I haven't knowingly installed or changed anything, though it seems to go wrong after a connection to the internet is established.

Again, any ideas more than welcome!

Regards

Rob
 
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