Novice help! Presto Biz crashing, use of user accounts

Tony Milman

Registered
Still learning, searched forum but no answer to specific problem and too many response for part 2 of my question-sorry if already covered.

I was running PrestoBiz 4.01 software that was bundled with my Epson Scanner. It ran ok for a while but now on trying to open it just crashes immediately. I re-installed, cleared the pref file, did a repair permissions and tried disk repair. Still a problem. The crash report means nothing to me but I have included at the bottom of this post if it helps!

However, setting up a new user account meant that for the new user it worked.

My questions
- has anyone else had a problem with this software?
- is it OK to just use the new account I created and re-load all my emails settings etc etc? Is there anything else I should do? Do I then delete the original user name I created? Will I lose anything by doing this? Should I do a clean install of everything or an archive and restore?

Finally, this forum has been a fantastic resource- my thanks to everyone.


Date/Time: 2005-09-20 08:24:15.274 +0100
OS Version: 10.4.2 (Build 8C46)
Report Version: 3

Command: Presto! BizCard 4.1
Path: /Applications/Presto! BizCard/Presto! BizCard 4.1
Parent: WindowServer [452]

Version: BCR 4.10.04 (Copyright 2001- 2004 NewSoft Technology Corporation. All Rights Reserved .)

PID: 522
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000008

Thread 0 Crashed:
0 Presto! BizCard 4.1 0x004a0c4c 0x405000 + 638028
1 Presto! BizCard 4.1 0x0049d99c 0x405000 + 625052
2 Presto! BizCard 4.1 0x00496500 0x405000 + 595200
3 Presto! BizCard 4.1 0x0049277c 0x405000 + 579452
4 Presto! BizCard 4.1 0x00492bcc 0x405000 + 580556
5 Presto! BizCard 4.1 0x00418314 0x405000 + 78612
6 Presto! BizCard 4.1 0x00491d6c 0x405000 + 576876

Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000004a0c4c srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x24002428 xer: 0x0000000020000004 lr: 0x00000000004a0bfc ctr: 0x00000000901241c0
r0: 0x0000000000000000 r1: 0x00000000bffff1d0 r2: 0x0000000000725000 r3: 0x0000000000000000
r4: 0x0000000000334360 r5: 0x0000000000000008 r6: 0x00000000014b4190 r7: 0x0000000003ea0400
r8: 0x0000000000000002 r9: 0x0000000000000000 r10: 0x0000000000000001 r11: 0x00000000a0afe7a8
r12: 0x00000000bffff1d0 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x00000000bffffcdc r21: 0x00000000ffffffff r22: 0x00000000bffffaa0 r23: 0x0000000000000000
r24: 0x000000000030e550 r25: 0x0000000000003000 r26: 0x0000000000791a40 r27: 0x0000000000775268
r28: 0x00000000007936f0 r29: 0x0000000000793358 r30: 0x00000000007936f0 r31: 0x0000000000000000

Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x27f000 - 0x2ce3c7 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x2ce3d0 - 0x2e66bd Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia
0x30eb60 - 0x30ec12 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x30ee10 - 0x30eec5 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
0x30f100 - 0x30f1a3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x30f220 - 0x30f297 CFMPriv_System PEF binary: CFMPriv_System
0x30f540 - 0x30f610 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x30f690 - 0x30f763 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x30f840 - 0x30f8fb CFMPriv_Help PEF binary: CFMPriv_Help
0x30f900 - 0x30f9ca CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x30fa50 - 0x30fb26 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x30fba0 - 0x30fc73 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x30fd00 - 0x30fde5 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x30fe60 - 0x30ff36 CFMPriv_OpenScripting?MacBLib PEF binary: CFMPriv_OpenScripting?MacBLib
0x310010 - 0x3100ce CFMPriv_Print PEF binary: CFMPriv_Print
0x3100f0 - 0x3101bd CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x310240 - 0x310322 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x3103a0 - 0x310473 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x3104f0 - 0x3105c3 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x3106a0 - 0x310762 CFMPriv_AE PEF binary: CFMPriv_AE
0x310770 - 0x310835 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x3108b0 - 0x310987 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
0x310a10 - 0x310af3 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent
0x310b70 - 0x310c4a CFMPriv_HIServices PEF binary: CFMPriv_HIServices
0x310cc0 - 0x310da0 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis
0x310e30 - 0x310f16 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices
0x310ff0 - 0x3110c7 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore
0x3110d0 - 0x311192 CFMPriv_QD PEF binary: CFMPriv_QD
0x311290 - 0x311379 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis
0x405000 - 0x6521e1 Presto! BizCard 4.1 PEF binary: Presto! BizCard 4.1
0x653000 - 0x70db6c HotSyncLib.PPC PEF binary: HotSyncLib.PPC
0x70db70 - 0x71c4cc TransportLib PEF binary: TransportLib
0x8fe00000 - 0x8fe51fff dyld 43.1 /usr/lib/dyld
0x90000000 - 0x901a6fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
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0x90284000 - 0x90335fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90364000 - 0x9069dfff com.apple.CoreGraphics 1.256.14 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x90728000 - 0x90801fff com.apple.CoreFoundation 6.4.3 (368.12) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9084a000 - 0x9084afff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9084c000 - 0x9094efff libicucore.A.dylib /usr/lib/libicucore.A.dylib
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0x90a56000 - 0x90acafff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90ae4000 - 0x90af6fff libauto.dylib /usr/lib/libauto.dylib
0x90afd000 - 0x90dc2fff com.apple.CoreServices.CarbonCore 10.4.1 (611.1) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
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0x90f6c000 - 0x90feafff com.apple.SearchKit 1.0.3 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x9102f000 - 0x91056fff com.apple.Metadata 1.1 (121.6) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x91077000 - 0x91239fff com.apple.security 4.0.1 (223) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9133b000 - 0x91344fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9134b000 - 0x91372fff com.apple.SystemConfiguration 1.8.0 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91385000 - 0x9138dfff libbsm.dylib /usr/lib/libbsm.dylib
0x91391000 - 0x9140ffff com.apple.audio.CoreAudio 3.0.1 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9144d000 - 0x9144dfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x9144f000 - 0x91487fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x914a2000 - 0x9156dfff com.apple.ColorSync 4.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x915c2000 - 0x91655fff com.apple.print.framework.PrintCore 4.0 (172.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9169b000 - 0x91758fff com.apple.QD 3.8.6 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x91796000 - 0x917f4fff com.apple.HIServices 1.5.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x91822000 - 0x91845fff com.apple.LangAnalysis 1.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91859000 - 0x9187efff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x91891000 - 0x918d2fff com.apple.LaunchServices 10.4.3 (157) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x918ed000 - 0x91901fff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9190f000 - 0x91945fff com.apple.ImageIO.framework 1.0.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91959000 - 0x91a1ffff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
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0x91a86000 - 0x91aa2fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91aa7000 - 0x91b16fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91b2d000 - 0x91b31fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
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0x91bbb000 - 0x91bbbfff com.apple.Accelerate 1.1.1 (Accelerate 1.1.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91bbd000 - 0x91ca7fff com.apple.vImage 2.0 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x91caf000 - 0x91ccefff com.apple.Accelerate.vecLib 3.1.1 (vecLib 3.1.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x91d3a000 - 0x91d5afff libmx.A.dylib /usr/lib/libmx.A.dylib
0x91d60000 - 0x91dc5fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x91dcf000 - 0x91e61fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x91e7b000 - 0x9240bfff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x92453000 - 0x92763fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x92790000 - 0x9281bfff com.apple.DesktopServices 1.3 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
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0x92ba4000 - 0x92c82fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
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0x92e45000 - 0x92e59fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x92e71000 - 0x92e81fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x92e8d000 - 0x92ea2fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
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0x92f4f000 - 0x92f5afff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x92f64000 - 0x92f91fff com.apple.openscripting 1.2.2 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x92fab000 - 0x92fbbfff com.apple.print.framework.Print 4.0 (187) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x92fc7000 - 0x9302dfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x9305e000 - 0x930b0fff com.apple.NavigationServices 3.4.1 (3.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x930dc000 - 0x930f9fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x9310b000 - 0x93118fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x93121000 - 0x93431fff com.apple.HIToolbox 1.4.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x9405b000 - 0x94125fff com.apple.audio.toolbox.AudioToolbox 1.4.1 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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Model: PowerBook6,4, BootROM 4.8.3f1, 1 processors, PowerPC G4 (1.1), 1.33 GHz, 768 MB
Graphics: GeForce FX Go5200, GeForce FX Go5200, AGP, 64 MB
Memory Module: DIMM0/BUILT-IN, 256 MB, built-in, built-in
Memory Module: DIMM1/J31, 512 MB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 400.17 (3.90.34.0.p11)
Modem: Jump, , V.92, Version 1.0,
Bluetooth: Version 1.6.0f2, 2 service, 0 devices, 0 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Parallel ATA Device: MATSHITACD-RW CW-8123, 491.39 MB
Parallel ATA Device: Hitachi IC25N060ATMR04-0, 55.89 GB
USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA
USB Device: EPSON Scanner, EPSON, Up to 480 Mb/sec, 500 mA
USB Device: Hub, , Up to 480 Mb/sec, 500 mA
USB Device: USB2.0 Hub, , Up to 480 Mb/sec, 500 mA
USB Device: Cinergy T², TerraTec GmbH, Up to 480 Mb/sec, 500 mA
USB Device: USB Hub, Cypress Semi, Up to 12 Mb/sec, 500 mA
USB Device: Basic Optical Mouse, Microsoft, Up to 1.5 Mb/sec, 100 mA
USB Device: USB Keyboard, , Up to 12 Mb/sec, 152 mA
USB Device: Apple Cinema Display, , Up to 1.5 Mb/sec, 100 mA
 
I was running PrestoBiz 4.01 software that was bundled with my Epson Scanner. It ran ok for a while but now on trying to open it just crashes immediately. I re-installed, cleared the pref file, did a repair permissions and tried disk repair. Still a problem. The crash report means nothing to me but I have included at the bottom of this post if it helps!
Hi, Tony. I have an Epson Perfection 3170, and have found that the associated software is delicate (to put the best construction on it). I have found that it is the only software to consistently, inconsistently crash. I had about 100 old photos to scan for a book, and it was a chore trying to get all of them done. It crashed about every 10th photo. I have to be very careful about getting the latest software update, and then making sure that the system software updates don't break that! Quality of the scan is good - software needs work.
 
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