PBook G4 Modem Problem causing crash-help!

Tony Milman

I have previously used the internal modem without problem on my Pbook G4 but just recently everytime I try to connect it starts the process ok but then at the point of connection I get the spinning wheel and have to power down.
I have run the hardware test and it says the modem is present and no other problems are reported. i tried a reset of the Pram and Vram (don't no what they do but seems that every thread I could find mentioned them) but to no avail.
I am running 10.3.9 with a 1.33Ghz 768 Ram if that helps

Does anyone have any advice other than having to re-load all my software again?
Sorry that I am not that technically minded, Mac is still a new experience!