Photoshop wont start up - KERN PROTECTION FAILURE

E

edewson

Registered
I've recently upgraded to OS X 10.4.3 and I now can't start Photoshop. The dock icon bounces up and down for a while and then nothing happens. The crash log reports the following:

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

From what I've been able to gather this might be something to do with a memory problem but my Mac has all Apple installed memory.

Has anyone come across this before and if so, does anyone have a solution.

Many thanks.

Ed
 
Sadly, most crash logs start with this kind of message... Don't really help :-( Look further down the list for anything you may consider 'suspect'...
What version of PS you using? Any updates worth having from Adobe?
Classic problems (and yes I know it used to work per OS update):
a) repair permissions, " sudo diskutil repairpermissions / " in Terminal (as Admin or root)
b) Any haxies installed? Labels/Windowshade that sort of thing (I don't wish to pick on this guy particularly ) - anything that interferes/enhances with the OS? Disable them for the mo.
c) Remove all peripherials - whatever they are. Disable them for the mo.
d) font gone awol. PS used to insist on Courier and/or Times. Strip System if neccessary (careful here not to remove an OS font it needs to physically draw the GUI).
e) reinstall PS

That's the basic steps for me. Repair permissions on Mac (especially after an OS update). Check the manufacturers website, assuming they're 'happy', then return to the Mac. Dump the plist. Dump the 'addons'. Reinstall prog.

HTH
 
Thanks for the tip and for taking the trouble to give such a detailed reply.

The solution in the end was a reinstall which, thanks to Mac OS X is pretty painless. If it's of interest to anyone, I used the free to download program "Carbon Clone" to back the whole disk up to an external firewire Hard Disk, setting the preferences to ensure the disk was "bootable", then did a clean install from the OS X DVD (ie completely erasing the MAC's Hard Disk). On restart the MAC offered to import files, applications etc from another MAC (in this case the Firewire disk) and when it had copied everything back all was fine. (The only problem was the permissions seemed to have gone a bit weird but were fine once repaired with Disk Utility and a restart).

That's probably Mickey Mouse stuff to you chaps on this formum but hope that's useful to somebody.

Toodle pip from Blighty.

Ed
 
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