Printer Not Printing

G

GoalieManPat

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Hello all. I really don't know much about macs but I have a coworker who uses one. A couple weeks ago he said he just stopped being able to print to the Xerox DocuColor 240 we have. This is a network printer. I can ping the printer from his machine and I can ping his machine from the printer so the two can talk to each other. Yet when he tries to print from InDesign it just hangs and says its trying to connect to the printer and then soon fails. We have another user on a Mac and he has no trouble printing to the Xerox. I'm not sure where to start looking so any advice would be appreciated.
 
I am thinking that you probably probably lost the network communication with your Xerox. Try rerunning Printer Setup Utility.
 
GoalieManPat said:
Hello all. I really don't know much about macs but I have a coworker who uses one. A couple weeks ago he said he just stopped being able to print to the Xerox DocuColor 240 we have. This is a network printer. I can ping the printer from his machine and I can ping his machine from the printer so the two can talk to each other. Yet when he tries to print from InDesign it just hangs and says its trying to connect to the printer and then soon fails. We have another user on a Mac and he has no trouble printing to the Xerox. I'm not sure where to start looking so any advice would be appreciated.
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Maybe removing and reinstalling the printer will work. In case a utility to install is required (e.g. non-postscript printers) see previous message.


Good luck, Kees
 
GoalieManPat said:
Tried removing and re-adding the printer. Still will hang when trying to send the job to the printer
Click to expand...

Does the system display a message, or does the job stay in the queue (check printer montor status).

Is i a postscript printer or not. If not, try using the installation program supplied with the printer.


Good luck, Kees
 
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