problems with entourage on MacOSX

[trudster]

hi,

i cant seem to get my entourage version working on my macosX. its says
"identity canoot be opened with this version of entourage"

i would like to know how to solve this.

and also is it possible if i could install microsft outlook express on a MacOSX?

can anyone help me?

 

[Tommo]

What version of Enrouage are you using now and what were you using when you created the identity ? Also version of OSX would be helpful.

 

[trudster]

im using the student version.

im using the same acc as my admin. but cant seem to use entourage. word, excel and all are working fine. only entourage has this error

ive attached the screen shot. pls take a look. thanks! =)

 

[Tommo]

The first thing I would try is to set up another account for yourself and then try to run Entourage again.

 

[powermac]

It may not work, you can rebuilt the data base in Entourage:
Here is a link on how do this:
http://www.entourage.mvps.org/database/rebuild.html
Here is another page for some general information on Entourage problems:
http://www.entourage.mvps.org/faq_topic/database.html

 

[trudster]

i did try downloading it from the cd on another account in the same comp.
also experienced the same problem. word, excel and powerpoint work. only entourage.

 

[trudster]

how do i rebuild a database in entourage?

im new to using a mac comp. pls help!

 

[bobw]

Download and run the Microsoft Office 2004 for Mac Service Pack 2
and see if that helps.

For more Entourage help

 

[Natobasso]

Repair database in entourage: hold option key down while starting Entourage. Select "Typical" and see if that works. Your last resort is the second option under Typical, which I can't remember at the moment.

Duplicate your Microsoft User Data folder before you attempt this, however.

 

[trudster]

hi,

thanks. d/l the service pack 2 has enabled entourage to work. thanks so much

=)