I have a G4 running 10.3.9 and I have used use Mail (set up as a POP account) for a couple of years to access a Novell email server at work (primarly because the supplied MAC version of the app, Groupwise, stinks).
I've run into a problem with what I think is a time stamp issue. Groupwise has an appointment feature that allows a user to schedule an appointment that appears in the recepient's email account. The date on the email is that of the scheduled meeting (i.e., sometime in the future). This has historically rarely been used, but it is increasing. A few months ago I received one of these appointment emails for a meeting several weeks in the future. After I retrieved this future dated appointment email, I was not able to download any more emails when Mail connected to the server. After troubleshooting, I finally saw the date, deleted it from Mail and the Server, rebooted and was good to go. However, this happened again on Friday and I have been unable to get Mail to download any of the new messages I've received from the server. Does Mail use the date/time to discern what has been downloaded?
Troubleshooting I have done so far.
(1) Deleted the offending appointment email from Mail and the server (I currently do not delete an email from the server automatically after download as a backup). I also deleted and emptied the trash of all emails on the server that already had been successfully downloaded via Mail to that point.
(2) Restarted the computer
(3) Confirmed that I had internet access.
(4) Used network utility to ping the server successfully.
(5) Confirmed that the outgoing and incoming server settings are correct (these haven't changed in years). Tried changing these and then resetting to the correct servers hope this would reset the system with no luck.
(6) I can send email to myself (see it on the server using the Groupwise client), and to others inside our domain and outside.
(7) Confirmed that date and time on the workstation is correct.
(8) Checked with others that use POP clients to access email to confirm that they are not experiencing problems (none are but I am one of the few using Mail).
I am out of ideas. Any help would be appreciated.
Thanks
I've run into a problem with what I think is a time stamp issue. Groupwise has an appointment feature that allows a user to schedule an appointment that appears in the recepient's email account. The date on the email is that of the scheduled meeting (i.e., sometime in the future). This has historically rarely been used, but it is increasing. A few months ago I received one of these appointment emails for a meeting several weeks in the future. After I retrieved this future dated appointment email, I was not able to download any more emails when Mail connected to the server. After troubleshooting, I finally saw the date, deleted it from Mail and the Server, rebooted and was good to go. However, this happened again on Friday and I have been unable to get Mail to download any of the new messages I've received from the server. Does Mail use the date/time to discern what has been downloaded?
Troubleshooting I have done so far.
(1) Deleted the offending appointment email from Mail and the server (I currently do not delete an email from the server automatically after download as a backup). I also deleted and emptied the trash of all emails on the server that already had been successfully downloaded via Mail to that point.
(2) Restarted the computer
(3) Confirmed that I had internet access.
(4) Used network utility to ping the server successfully.
(5) Confirmed that the outgoing and incoming server settings are correct (these haven't changed in years). Tried changing these and then resetting to the correct servers hope this would reset the system with no luck.
(6) I can send email to myself (see it on the server using the Groupwise client), and to others inside our domain and outside.
(7) Confirmed that date and time on the workstation is correct.
(8) Checked with others that use POP clients to access email to confirm that they are not experiencing problems (none are but I am one of the few using Mail).
I am out of ideas. Any help would be appreciated.
Thanks