skype issue

[allisonjayne]

so my colleague's computer, a G5 powermac, had to have the harddrive replaced a month ago. she was in thunderbird, OSX asked her if she wanted to install the usual software updates, she hit yes, and it all went blank and would only restart to a grey screen after. took it in the the store, they replaced the harddrive and migrated everything over to the new one.

ever since, she can't get skype to work - no matter how many times we try reinstalling it, it just bounces once in the dock and then quits.

there are other quirks too - in word, some of the icons show up as 'quicktime pict'.

we've tried running disk utility, deleting the plist and cache files related to skype, reinstalling quicktime, and nothing helps. any suggestions???

 

[midijeep]

Are you blocking Skype connection on port 54045? (editable in Advanced prefs)

Does iChat launch ok and can you go out on the internet?

 

[allisonjayne]

yes, the internet is definitely connected fine....i'll check that about the port, thanks.