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OK, i think this may be related to the disappearing question issue. A user responded to this question, and it immediately disappeared from the list of My questions, as it has before (i think Cheryl manually relocated the last one for me), though i got an email notification
I wanted to reply so i clicked the appropriate link from the email, and got to the question, but the reply box is the one for Private (Tech only) comments it seems. I also went and located the question through the active tickets list and tried there, and had the same problem. Screenshot of this attached.
I also found that when i get an email notification and want to close the ticket, clicking the appropriate link in the email doesn't seem to help, and the ticket still shows up with the status of "Response" in my list. For instance I tried to close this ticket and can't.
Finally, on an aside, i can't see where to repool a question, but I might just be being stupid.
Cheers,
PS- in case it matters, running Safari 2.04 on 10.4.7 on a 12" alubook 867.
I wanted to reply so i clicked the appropriate link from the email, and got to the question, but the reply box is the one for Private (Tech only) comments it seems. I also went and located the question through the active tickets list and tried there, and had the same problem. Screenshot of this attached.
I also found that when i get an email notification and want to close the ticket, clicking the appropriate link in the email doesn't seem to help, and the ticket still shows up with the status of "Response" in my list. For instance I tried to close this ticket and can't.
Finally, on an aside, i can't see where to repool a question, but I might just be being stupid.
Cheers,
PS- in case it matters, running Safari 2.04 on 10.4.7 on a 12" alubook 867.