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If your computer is indeed new, call Apple support and they will talk you through it immediately at 1-800-APL-CARE.

Back to backups, you don't need an external hard drive to back up data if you can burn CDs. But buying an external hard drive now will not be a waste of money. You can use it for your Mac later. It will be helpful to transfer files (like music) from the PC to the Mac. Once this is done...

First of all, iTunes is free so you might just want to try it anyway. It is still a fun program to use. Second, I believe the songs are only "protected" if you purchase them from iTunes. You are virtually unrestricted if your music is from CDs or other sources. iTunes has a feature that...

Is the iMac running OS 9 or OS X? Which program are you uninstalling? In a way, it doesn't matter. Here is how it usually works: Find the icon for the program in question. Drag the icon into the Trash can. Empty the trash. Your program has been uninstalled.

If your Mac is online, why don't you have somebody email a Word document to you? Or send one to yourself. You could save the file to your Mac and then see if it opens. And please clarify: Are you unable to get the word document onto your Mac or are you just launching the document from the...

I wonder if your two issues are related -- since the CDs are apparently not being recognized appropriately. If your Mac is still under warranty, I suggest phoning Apple support at 800-APL-CARE. Even if your warranty is up, they may waive a fee if you are lucky. You are correct that...

As Symphonix stated, you should be able to import music into iTunes. If you put this CD into a stereo, will it play it? If it does, then it is probably a genuine audio CD. If it is genuine audio CD, iTunes usually launches immediately. Have you disabled this feature? When you played the...

I had two accountants on my Mac using my version of Quickbooks on two different occasions. Both were VERY interested in buying Macs before they arrived. After experiencing the apparent piece of garbage that is Quickbooks for the Mac, they swore off Apple computers big time.

I don't think Leopard has the program Internet Connect anymore. If you really have a new Mac with Leopard, you get free phone support for a while: call Apple at 800-APL-CARE and they will walk you through it. But next time you post a message, please tell us what machine you are using and...