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1.0 Release Candidate 1: Bug Reporting
- Thread starter ScottW
- Start date
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I down loaded your file and transferred the help app to my applications folder. When I tried to run the application to set up my system profile, the application attempts to start up but never completes the startup. I see the icon appear on the dock but it then drops off. iMac G3 with OS 10.2.8. Don't know what to do.
Numbers1820
IXOYS
Downloaded and installed the Help.app over the Thanksgiving weekend. Ran into some problems - three, exactly:
1. When I tried to submit a ticket, I got this response:
This seems to be similar to the post by another a few posts before mine, but I didn't use any quotes. I'm also not technically inclined enough to have followed his argument much. Sorry.
The question remains, however, why I couldn't post my ticket.
FYI, here's the complete text that I tried to post:
(BTW, I have since determined that it is in fact most likely a hardware issue (dead screen and/or motherboard components) because the utility disks no longer seem to work at all, either.)
2. When I attempted to check on my ticket status (refresh listing), I got this error message:
3. I have a question about the Remote tab, esp. the Start Screen Sharing button - when do I do this step? I did attempt to Start Screen Sharing, I get this error message:
BTW, on the Settings tab, my username and password are correctly entered, the default port is selected, and all three tests (Internet & Account; SSH Connectivity; Remote Sharing) passed.
Thanks in advance,
Brad
1. When I tried to submit a ticket, I got this response:
curl: (6) Couldn't resolve host 'of'
curl: (6) Couldn't resolve host 'the'
curl: (6) Couldn't resolve host 'screen.'
curl: (6) Couldn't resolve host 'The'
curl: (6) Couldn't resolve host 'banding'
curl: (6) Couldn't resolve host 'consists'
curl: (6) Couldn't resolve host 'of'
curl: (6) Couldn't resolve host 'multi-colored'
curl: (6) Couldn't resolve host 'strips.'
sh: -c: line 6: syntax error near unexpected token `('
sh: -c: line 6: `Eventually, the banding takes over the entire screen, the screen brightness increases to the point that anything becomes unreadable, and the responsiveness of the system itself becomes very sluggish (e.g., very slow or no response to trackpad input).' (2)
curl: (6) Couldn't resolve host 'the'
curl: (6) Couldn't resolve host 'screen.'
curl: (6) Couldn't resolve host 'The'
curl: (6) Couldn't resolve host 'banding'
curl: (6) Couldn't resolve host 'consists'
curl: (6) Couldn't resolve host 'of'
curl: (6) Couldn't resolve host 'multi-colored'
curl: (6) Couldn't resolve host 'strips.'
sh: -c: line 6: syntax error near unexpected token `('
sh: -c: line 6: `Eventually, the banding takes over the entire screen, the screen brightness increases to the point that anything becomes unreadable, and the responsiveness of the system itself becomes very sluggish (e.g., very slow or no response to trackpad input).' (2)
This seems to be similar to the post by another a few posts before mine, but I didn't use any quotes. I'm also not technically inclined enough to have followed his argument much. Sorry.
The question remains, however, why I couldn't post my ticket.
FYI, here's the complete text that I tried to post:
I'm asking this on behalf of my wife - iBook G3 600 MHz, 10 GB HDD, 256 MB RAM, 10.3.8
This problem appeared suddenly:
Upon bootup, the screen is very dark. Startup chime sounds okay. The screen very gradually grows brighter about the time that the login window appears (automatic login is shut off). However, either horizontal or vertical banding or both appears across the screen. Sometimes the banding is widely distributed, sometimes across only 2-3" of the screen. The banding consists of multi-colored strips.
Eventually, the banding takes over the entire screen, the screen brightness increases to the point that anything becomes unreadable, and the responsiveness of the system itself becomes very sluggish (e.g., very slow or no response to trackpad input).
I have cold-rebooted (shut down, waited about 30 seconds, rebooted), pressed the reset button, etc. several times. No change. Sometimes the banding, brightness and sluggishness become unbearable about the login sequence, sometimes after a minute or two of use. But it always happens.
I have also run the OS 9 versions of TechTool Pro and Disk Doctor and found no problems whatsoever.
BTW, the screen looks just fine when running TechTool Pro and Disk Doctor. This would suggest to me that the problem is not the video hardware, but something in the OS. I'm curious - beyond the fix that you might recommend (e.g., an archive and install), what in the world would cause this?
This problem appeared suddenly:
Upon bootup, the screen is very dark. Startup chime sounds okay. The screen very gradually grows brighter about the time that the login window appears (automatic login is shut off). However, either horizontal or vertical banding or both appears across the screen. Sometimes the banding is widely distributed, sometimes across only 2-3" of the screen. The banding consists of multi-colored strips.
Eventually, the banding takes over the entire screen, the screen brightness increases to the point that anything becomes unreadable, and the responsiveness of the system itself becomes very sluggish (e.g., very slow or no response to trackpad input).
I have cold-rebooted (shut down, waited about 30 seconds, rebooted), pressed the reset button, etc. several times. No change. Sometimes the banding, brightness and sluggishness become unbearable about the login sequence, sometimes after a minute or two of use. But it always happens.
I have also run the OS 9 versions of TechTool Pro and Disk Doctor and found no problems whatsoever.
BTW, the screen looks just fine when running TechTool Pro and Disk Doctor. This would suggest to me that the problem is not the video hardware, but something in the OS. I'm curious - beyond the fix that you might recommend (e.g., an archive and install), what in the world would cause this?
(BTW, I have since determined that it is in fact most likely a hardware issue (dead screen and/or motherboard components) because the utility disks no longer seem to work at all, either.)
2. When I attempted to check on my ticket status (refresh listing), I got this error message:
AppleScript Error
The variable dataSource is not defined. (-2753)
Is this a result of my ticket never having been posted? If so, it's not too user-friendly, IMHO. Or have I stumbled on a genuine bug (not so much unexpected, but inappropriate behavior)?The variable dataSource is not defined. (-2753)
3. I have a question about the Remote tab, esp. the Start Screen Sharing button - when do I do this step? I did attempt to Start Screen Sharing, I get this error message:
AppleScript Error
The variable remoteData is not defined. (-2753)
The variable remoteData is not defined. (-2753)
BTW, on the Settings tab, my username and password are correctly entered, the default port is selected, and all three tests (Internet & Account; SSH Connectivity; Remote Sharing) passed.
Thanks in advance,
Brad