I have an ibook G4 and an airport express and comcast internet. My ibook is currently wired to the comcast modem and i want to use the airport express to have wireless access to the internet and email.
reset the modem pushing the little button.
I went to the airport utility and followed the instructions until I got to the step where it asked for the "account name, password and optional service name provided by the internet service provider." I did not know what those were, as comcast only gave me an account number, no name or password. I did a chat with comcast and after an hour of trying to explain to her on chat what the airport express was asking for, all she could tell me was that I should just leave those fields blank. So I continued with the wizard that way and it went all the way through the set up and sure enough, my wireless networks menu shows that I am connected to my new network. But even though the airport express is connected to the comcast modem, I cannot get internet or send or receive email through it. So the airport express is working with my computer - I do have a wireless network - but the airport express is not connecting to comcast - that is all I can figure.
I tried calling comcast and all they will tell me is that they don't have an account name or number, and that if I have problems configuring my wireless router, I need to call technical support for my wireless router. I cannot find anywhere on the apple site where they provide support for the airport express - they just tell you it is easy as 1-2-3 and voila. But so far, it is not working as advertised. HELP???
reset the modem pushing the little button.
I went to the airport utility and followed the instructions until I got to the step where it asked for the "account name, password and optional service name provided by the internet service provider." I did not know what those were, as comcast only gave me an account number, no name or password. I did a chat with comcast and after an hour of trying to explain to her on chat what the airport express was asking for, all she could tell me was that I should just leave those fields blank. So I continued with the wizard that way and it went all the way through the set up and sure enough, my wireless networks menu shows that I am connected to my new network. But even though the airport express is connected to the comcast modem, I cannot get internet or send or receive email through it. So the airport express is working with my computer - I do have a wireless network - but the airport express is not connecting to comcast - that is all I can figure.
I tried calling comcast and all they will tell me is that they don't have an account name or number, and that if I have problems configuring my wireless router, I need to call technical support for my wireless router. I cannot find anywhere on the apple site where they provide support for the airport express - they just tell you it is easy as 1-2-3 and voila. But so far, it is not working as advertised. HELP???
