My 3 day old emac's drive tray won't open after the computer has gone into and come out of sleep mode.
It took me a while to figure out what the problem was after I noticed the eject key would work sometimes and not other times. It is definitely the sleep mode.
Spent a while with Mac tech support this morning, talked me through resetting the power button on the board, resetting the vram, etc... didn't fix it.
I asked if I could just leave the sleep mode off forever, he said not a good idea because there will still be something wrong, might get worse and he suggested that I should take it back to the uni (it's 3 days old, still under warranty) and have them try to fix it, if not, it might be called 'DOA' and be sent back to Apple.
It's depressing, been a Mac user for 15 years and no problems. But I went online and have found a lot of discussion about the issues with sleep mode.
Bottom line, how serious of a problem is it, and should I send it back for a problem like this?
It took me a while to figure out what the problem was after I noticed the eject key would work sometimes and not other times. It is definitely the sleep mode.
Spent a while with Mac tech support this morning, talked me through resetting the power button on the board, resetting the vram, etc... didn't fix it.
I asked if I could just leave the sleep mode off forever, he said not a good idea because there will still be something wrong, might get worse and he suggested that I should take it back to the uni (it's 3 days old, still under warranty) and have them try to fix it, if not, it might be called 'DOA' and be sent back to Apple.
It's depressing, been a Mac user for 15 years and no problems. But I went online and have found a lot of discussion about the issues with sleep mode.
Bottom line, how serious of a problem is it, and should I send it back for a problem like this?
