exel,word and quicken won't launch

[rcar]

I have system 10.6.0 on a power mac. I use quicken 2007 and office 2004 and have not had any trouble until yesterday. I have not updated anything or downloaded anything. I started up the computer the next morning and none of these programs will launch. All other programs seems to be working fine. I ran disk utilities and disk warrior and no luck. I tried to reinstall office and and the installer won't launch. I am baffled. Here is the crash message I get.


Process: LaunchCFMApp [610]
Path: /Applications/Quicken 2007/Quicken 2007/Contents/MacOS/Quicken 2007
Identifier: com.intuit.quicken
Version: ??? (???)
Code Type: PPC (Translated)
Parent Process: launchd [93]

Date/Time: 2012-03-23 19:28:17.318 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 61154 sec
Crashes Since Last Report: 83
Per-App Crashes Since Last Report: 63
Anonymous UUID: 4CBE5F2E-E0D2-4790-B8A1-0E408A779AB8

Exception Type: EXC_CRASH (SIGTRAP)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x80239236 __pthread_kill + 10
1 libSystem.B.dylib 0x80238ad7 pthread_kill + 95
2 LaunchCFMApp 0xb80bfb30 0xb8000000 + 785200
3 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
4 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
5 LaunchCFMApp 0xb8145397 spin_lock_wrapper + 1791
6 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455

Thread 1:
0 libSystem.B.dylib 0x80142afa mach_msg_trap + 10
1 libSystem.B.dylib 0x80143267 mach_msg + 68
2 LaunchCFMApp 0xb819440f CallPPCFunctionAtAddressInt + 206231
3 libSystem.B.dylib 0x80170259 _pthread_start + 345
4 libSystem.B.dylib 0x801700de thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x802fc540 ecx: 0xb7fff9ac edx: 0x80239236
edi: 0xb8211640 esi: 0x00000005 ebp: 0xb7fff9d8 esp: 0xb7fff9ac
ss: 0x0000001f efl: 0x00000286 eip: 0x80239236 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x8023922c

Binary Images:
0x80000000 - 0x8005dff7 com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x8007d000 - 0x800e7fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x80142000 - 0x802e9ff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
0x8036b000 - 0x804e6fe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x805de000 - 0x805ecfe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x805f1000 - 0x805fdff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x80601000 - 0x80647ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x80654000 - 0x807d6fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
0x80838000 - 0x808e5fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
0x808f9000 - 0x808fcfe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
0xb8000000 - 0xb81defff LaunchCFMApp ??? (???) <6437A74D-607F-7339-5F7E-F6B0EF81C25D> /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

Translated Code Information:
objc[610]: garbage collection is ON
NO CRASH REPORT
Model: MacPro4,1, BootROM MP41.0081.B07, 4 processors, Quad-Core Intel Xeon, 2.66 GHz, 3 GB, SMC 1.39f5
Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB
Memory Module: global_name
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: WDC WD6400AAKS-41H2B0, 596.17 GB
USB Device: EPSON Scanner, 0x04b8 (Seiko Epson Corp.), 0x0122, 0xfa200000 / 2
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd300000 / 3
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0xfd330000 / 5
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfd320000 / 4
USB Device: My Book, 0x1058 (Western Digital Technologies, Inc.), 0x1102, 0xfd100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x5a110000 / 3
FireWire Device: built-in_hub, Up to 800 Mb/sec

 

[DeltaMac]

Office 2004, and Quicken 2007 are both using Rosetta. The Office 2004 installer would also need that. So, something has happened to Rosetta in your OS X system.
Boot to your OS X installer DVD, and run Disk Utility from the Utilities menu. Run the Repair Disk test (different from Repair Disk Permissions.)
Download and reinstall the 10.6.8 combined installer (that's a tip that often fixes glitchy little problems that might appear in OS X when there's no other obvious reasons.)
Here's the combined installer: http://support.apple.com/kb/DL1399
After that completes, and your Mac restarts - run your Disk Utility, and repair permissions.
That process may get you going again.

 

[rcar]

Thanks for the help. I tried what you said and it didn't work. Since I had the DVD in I re installed the whole system. When I tried to launch quicken a message came up saying i need rosetta to run this program, would you like to instal it? So I did. After I installed it I tied to launch quicken and got the original message I posted. Is there some sort of virus or malware going around that is affecting rosetta? It is the only thing I can think of that would cause something like that.

 

[DeltaMac]

"virus or malware" affecting only rosetta? Highly unlikely, and certainly not the only possibility. More likely is a corrupted setting or cache file. Uninstalling Office, then reinstalling probably won't help anything, if a setting file, or .plist, is causing the issue.
Is your Office installer still not working, if you wanted to try an uninstall?

Does your Office or Quicken run, if you are logged in to another user? Create a new user just for this purpose, through your Accounts pref pane.

 

[rcar]

I just logged in as a different user and they worked. The first thing I thought of before was a corrupt preference file and trashed some .plist but I guess it was the wrong ones. Any idea which ones I should look for? Thank a lot for the help, I really appreciate it.

 

[DeltaMac]

I tried looking for something specific, but I'm not sure what file or files would affect both.
Very often, if you find that you have a user-specific problem, then you can move your own Preferences folder to the desktop. Log out, then log back in to your user. Your user account will be back to original defaults, so you can simply change the settings to what you like. The Preferences folder will be recreated automatically. If you find that your crashing software is now working OK, then you don't have to do much more. When all is working OK (try out some of your other apps, too!), then you can drag the old Preferences folder to the trash and empty the trash....

 

[rcar]

I went under my user/library/preferences. Did what you said, moved the preferences to the desk top, logged out and then logged back in. No luck, quicken/word still will not open.

 

[cdcecc]

Are you sure this isn't a virus? I'm running 10.6.8 on a Macbook Pro, and as of March 25, no Microsoft apps will launch, producing a crash report like the one above (Office 2004, Windows Media Player). I can't even launch Remove Office or the installer.